More jobs:
Helpdesk/Customer Care
Job in
Edison, Middlesex County, New Jersey, 08818, USA
Listed on 2026-02-24
Listing for:
Paradigminfotech
Full Time
position Listed on 2026-02-24
Job specializations:
-
IT/Tech
HelpDesk/Support -
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep
Job Description & How to Apply Below
Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery.
Job Description Skillsets Required- Experience with BI tools in a Customer Care or Helpdesk environment
- Working with various TMS tools
- Data Analysis experience in discussing reporting requirements and creating reports
- Experience with Zendesk / Good Data is useful
- Proficient in MS Excel, creating reports, working with pivots and macros
- Technical knowledge of reporting tools like Crystal Reports, Business Objects useful but not required
- 5 + years
- 2 - 3 years in a Customer Care / Heldesk environment
All your information will be kept confidential according to EEO guidelines.
Thanks
Ashok
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