Servicenow Solution Architect; ITSM, ITOM- CMDB, Service Mapping, CSDM

Job Overview

As a Service Now Solution Architect, you will play a key role in designing and guiding the implementation of complex Service Now solutions across multiple platforms and modules. You will leverage your deep knowledge of Service Now capabilities and best practices to architect robust solutions that drive business value, improve operational efficiency, and ensure alignment with client needs.

• Solution Architecture:
  Lead the design and implementation of end-to-end Service Now solutions, including ITSM, ITOM‑CMDB, Service Mapping, CSDM, and other Service Now applications.
• Strategic Planning:
  Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for Service Now implementations.
• Customization & Configuration:
  Oversee customization and configuration of Service Now modules, ensuring best practices and scalability.
• Integration Design:
  Architect integrations between Service Now and third‑party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability.
• Leadership & Mentorship:
  Provide technical leadership and guidance to development teams, ensuring adoption of best practices and consistent, high‑quality coding standards.
• Platform Optimization:
  Identify opportunities to optimize Service Now environments for performance, usability, and cost efficiency, including reviewing data models, integrations, and workflows.
• Governance & Security:
  Establish governance processes to ensure integrity, security, and compliance of Service Now environments, including proper data, access control, and system configurations.
• Client Engagement:
  Act as subject‑matter expert, providing advice and recommendations to clients on Service Now architecture, process automation, and platform capabilities.
• Documentation:
  Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides.
• Upgrades & Enhancements:
  Lead efforts for system upgrades, patching and platform enhancements, ensuring minimal operational impact and alignment with Service Now releases and features.
• Hands‑on Development:
  Create, configure and customize patterns, Discovery schedules, probes, sensors and event rules.

• 10+ years of hands‑on experience designing and implementing Service Now solutions, with at least 3 years in a lead or architect role.
• Service Now Certified Application Developer (CAD), Service Now Certified System Administrator (CSA), or Service Now Certified Technical Architect (CTA) preferred.
• Strong understanding and practical experience with ITIL frameworks, particularly Incident, Problem, Change Management, and Configuration Management, and ability to map these processes to Service Now capabilities.
• Experience with agile methodologies and managing large‑scale Service Now implementations.
• Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in Service Now.
• Experience in multiple end‑to‑end ITOM implementations including CMDB processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, Cloud Management, Orchestration).
• Experience with CMDB design, architecture and implementations with a fair understanding of Service Now CMDB model and extensions.
• Hands‑on experience integrating Service Now with other CMDB tools and enterprise monitoring systems.
• Familiar with scripting technologies such as JavaScript, Power Shell, Perl, WMI, SSH, Python, XPath, SNMP.
• Expertise in custom module implementations.
• Working experience on workflow administration, Service Now reporting, form/UI configurations, notifications, data imports, custom scripting.
• Experience in identifying opportunities for process automation and optimization using advanced Service Now features.
• CTAs / Service Now Certified Candidates Preferred.

• Experience with ITSM, ITOM‑CMDB, Service Mapping, CSDM modules (Discovery, Orchestration, Event Management, SOM, CSM, SPM).
• Familiarity with cloud technologies (AWS, Azure, etc.) and their integration with Service Now.
• Experience with Dev Ops and CI/CD pipelines for Service Now…