ServiceNow Solution Architect; GenAI, Agentic AI

Service Now Solution Architect (GenAI, Agentic AI)

Edison, NJ | 13 - 25 years of experience

As a Service Now Solution Architect, you will play a key role in designing and guiding the implementation of complex Service Now solutions across multiple platforms and modules. You will leverage your deep knowledge of Service Now capabilities and best practices to architect robust solutions that drive business value, improve operational efficiency, and ensure alignment with client needs.

• Service Now AI Landscape, GenAI, AI Agents, Agentic AI

• As a GenAI Architect, you will drive customer outcomes, roadmap, and value realization for GenAI technology through hands‑on delivery of Service Now’s GenAI capabilities and technical advisory activities.
• Solution Architecture:
  Lead the design and implementation of end‑to‑end Service Now solutions, including Service Now AI Landscape, GenAI, AI Agents, Agentic AI.
• Lead complex, multi‑disciplinary projects acting as an SME to solve complex customer issues related to AI solutions.
• Provide technical advice and guidance to customers on how to best utilize Service Now technologies to achieve their business objectives.
• Hands‑on delivery of Service Now capabilities to customers to drive outcomes and value realization.
• Collaborate with cross‑functional teams, including sales, marketing, and product development, to ensure the successful deployment of Service Now Now Assist.
• Stay up‑to‑date with industry trends and emerging technologies in the field of GenAI, and apply this knowledge to continuously improve and evolve Service Now GenAI offerings.
• Contribute to thought leadership and point‑of‑view documents, white papers, knowledge base articles, and other documentation to make information about Service Now GenAI capabilities more accessible to the broader organization, customers, and partners.
• Documentation:
  Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides.
• Upgrades & Enhancements:
  Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new Service Now releases and features.
• Experience in identifying opportunities for process automation and optimization using advanced Service Now features.

• 13+ years of relevant experience
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving.
• Strong leadership abilities with experience managing cross‑functional teams, guiding developers, and liaising with stakeholders at all levels. Excellent written and verbal communication skills.

• Service Now AI Landscape
• Generative AI
• AI Agents
• Agentic AI
• AI Control Tower

• Pre‑Sales & Technical Validation:
  Architectural Design Sessions
  • Proof of Concept Development
  • Technical Presentations & Demos
  • Reference Architecture Development
  • Reusable Asset Creation
  • Customer Advisory
  • Deal Acceleration