Desktop Support Technician at NTT DATA, Inc. Edison, NJ

Req . NTT DATA is seeking a Desktop Support Technician in Edison, NJ (may also be required to work in Old Bridge, Perth Amboy, or Belle Meade). The role includes rotating on‑call/holiday shifts and occasional weekend support, requires the employee to receive a flu vaccination as required by law, and requires onsite presence at the client’s facility.

• Perform moderate‑to‑complicated configuration and repair of desktop/notebook computers and connected peripherals.
• Low‑to‑moderate installation of IP phone handsets, including network drops.
• Provide customer service to a large end‑user base on‑site via in‑person, phone, e‑mail, and video conferences.
• Ensure customer satisfaction by advising on preventive maintenance and configuration changes that may impact performance.
• Diagnose and resolve product performance problems using advanced tools and technical knowledge, including issues caused by firewall, proxy, or anti‑virus software.
• Perform break/fix troubleshooting, parts replacement, and repair on desktops, notebooks, printers, and attached peripherals.
• IMAC (install, maintain, configure) of desktops, laptops, printers, and peripherals.
• Manage tickets and workload using the customer’s ticketing system.
• Physically lift and move hardware as required.

• Primary location:
  Edison, NJ (may also involve Old Bridge, Perth Amboy, or Belle Meade).
• Work onsite daily at the client’s facility.
• Includes on‑call/holiday rotations and occasional weekend support.

• At least 5+ years of desktop support experience, including hands‑on experience with workstation hardware assembly, troubleshooting, and component replacement.
• Hands‑on experience with installation, configuration, and troubleshooting of Windows operating systems, Microsoft Office applications, antivirus programs, and web browsers.

• Knowledge of MS Windows, MS Office, Google Workspace, Chrome
  
  OS, iOS, and Citrix client.
• Motivated technician with proven troubleshooting skills.
• Proven customer‑service skills with effective communication over phone, in‑person, and e‑mail.
• Ability to multi‑task and work in a dynamic, fast‑paced team environment.
• Familiarity with workgroup and domain environments and Active Directory computer management.
• Experience with Windows
  10, Chrome
  
  OS, cloud‑ready deployments, imaging, and software push using Ivanti LANDesk.
• Experience working with vendors to troubleshoot and resolve vendor‑supported applications and hardware.
• Smart‑hands support for outages and major incidents, following directions from advanced support towers (e.g., Epic, Citrix, Network, Server, Cyber, Enterprise applications).
• Break‑fix/installation of thin clients, mobility devices, desktops/laptops, Chrome devices, and peripherals such as signature pads, scanners, and credit‑card machines.

NTT DATA is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.