More jobs:
Pro Camera
Job in
Edison, Middlesex County, New Jersey, 08837, USA
Listed on 2026-06-02
Listing for:
CGS Nexus
Full Time
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support, IT Support
Job Description & How to Apply Below
Position Summary:
We are seeking a Technical Support Representative to provide exceptional service to our external customers, particularly those in need of assistance with their Digital Cameras / Instax Camera products. This position will be based at our Edison, NJ office.
Position Responsibilities:
- Communicate with customers in a professional manner through phone, email.
- Utilize our in-house system AYS to log in cameras received for repair and log out cameras after repair
- Address technical support issues for Professional Cameras products received via email or phone
- Forward camera repair estimates to dealers and consumers
- Collaborate with warehouse staff to facilitate various shipments
- Coordinate and monitor camera and lens on-loans for Professional Service members
- Support Customer Service Team members with daily tasks as required
- Serve as a backup for other customer service functions when necessary
- Minimum 1-3 years of experience in a Customer Service or administrative role, engaging with both retailers and end users
- Exceptional customer service, organizational, and interpersonal skills
- Proficiency in maintaining professional interactions, assuming accountability, and persevering until resolution while also demonstrating the ability to work autonomously in a dynamic environment
- Outstanding verbal and written communication abilities
- Capacity to effectively prioritize workload and fulfill responsibilities within specified timelines
- Intermediate proficiency in MS Office applications, particularly Word and Excel.
- A keen interest in photography is considered a significant asset
- Minimum 2-3 years of professional work in both photography and videography
- Research ability, technical research, and keeping up with market trends in the professional space
- Emphasis on digital photography
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