Junior Help Desk Technician

Job Description

In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions. You will be responsible for internal support of the Company’s PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations. During downtime we would like the candidate to be able to assist with basic website updates across two websites.

This role will not be a full‑time IT support. It will only require 40‑50% of your time in a week. The rest of the time you will be submitting products on the website or other assigned duties.

• Provide helpdesk support and resolve problems to the end user’s satisfaction.
• Monitor and respond quickly and effectively to requests received.
• Modify configurations, utilities, software default settings, etc., for the local workstation.
• Install, test and configure new workstations, peripheral equipment and software.
• Maintain inventory of all equipment, software and software licenses.
• Manage PC setup and deployment for new employees using standard hardware, images and software.
• Assign users and computers to proper groups in Active Directory.
• Maintain DHCP and assign IP addresses.
• Perform timely workstation hardware and software upgrades as required.
• Maintain a directory of phone extension assignments.
• Monitor Server issues and repairs.
• Call Service providers if repairs cannot be handled such as loss of internet, dial-tone, etc.

Listing of new products on website and ad hoc site improvements as needed.

• Bachelor's degree from a 4 year college.
• 2-3 years’ experience in Desktop support.
• A general understanding of networking topologies, troubleshooting connectivity, WAN/LAN, VPN, and wireless communication methods.
• Must be able to multitask, work independently.
• Needs professional presence, customer service, and communication skills.
• A+ Certification, Network+ Certification, or associate’s degree in a related field.
• HTML and web services a strong plus.

Please provide the following

• Examples of work.

All candidates must be within local commuting distance of our Edison, NJ office. No remote candidates will be considered.

All your information will be kept confidential according to EEO guidelines.