More jobs:
Oracle Service Cloud; Functional Consultant
Job in
Edison, Middlesex County, New Jersey, 08820, USA
Listed on 2026-07-04
Listing for:
The Dignify Solutions, LLC
Full Time
position Listed on 2026-07-04
Job specializations:
-
IT/Tech
IT Consultant, IT Business Analyst
Job Description & How to Apply Below
- Lead Oracle Service Cloud functional design and configuration.
- Gather and analyze customer service and contact center requirements.
- Configure case management, workflows, business rules, and knowledge management.
- Conduct workshops, fit-gap assessments, and solution demonstrations.
- Develop functional specifications and business process documentation.
- Support Service Cloud integrations with OFS and enterprise applications.
- Lead functional testing and user acceptance activities.
- Facilitate training and change management sessions.
- Collaborate closely with business and technical teams
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