More jobs:
Oracle Service Cloud; Functional Consultant
Job in
Edison, Middlesex County, New Jersey, 08817, USA
Listed on 2026-07-05
Listing for:
The Dignify Solutions, LLC
Full Time
position Listed on 2026-07-05
Job specializations:
-
IT/Tech
IT Consultant, IT Business Analyst, Systems Analyst
Job Description & How to Apply Below
Oracle Service Cloud Functional Design And Configuration
Lead Oracle Service Cloud functional design and configuration.
Gather and analyze customer service and contact center requirements.
Configure case management, workflows, business rules, and knowledge management.
Conduct workshops, fit-gap assessments, and solution demonstrations.
Develop functional specifications and business process documentation.
Support Service Cloud integrations with OFS and enterprise applications.
Lead functional testing and user acceptance activities.
Facilitate training and change management sessions.
Collaborate closely with business and technical teams
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