Sr. Manager - ITAM

About UsSince 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.Continuous professional growth and leadership opportunities.

Health, wellness, and financial benefits to offer peace of mind to you and your family.

World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary The Sr. Manager - IT Asset Management (ITAM) is responsible for leading the transformation, design, and maturation of SHI’s enterprise IT Asset Management program across hardware, software, and cloud assets. This role drives the evolution of ITAM from current-state processes to a scalable, governance-driven operating model managing the full lifecycle—from procurement through disposal—while optimizing cost, compliance, and operational efficiency.

This leader partners closely with the ITAM Process Lead and cross-functional IT teams to modernize workflows within Service Now and elevate ITAM maturity across the organization, with a strong emphasis on advancing both Hardware Asset Management (HAM) and Software Asset Management (SAM) capabilities.

Role Description Lead transformation initiatives to evolve ITAM capabilities into an enterprise-grade operating model

Design and implement end-to-end asset lifecycle processes (procurement inventory deployment maintenance retirement)
Build and mature ITAM capabilities across:

Hardware Asset Management (HAM)
Software Asset Management (SAM)
SaaS and cloud asset management

Drive governance and standardization of HAM processes, including inventory accuracy, refresh cycles, and lifecycle controls

Establish and mature SAM capabilities, including license management, compliance, reclamation, and optimization

Own Service Now ITAM strategy, including HAM Pro, SAM Pro, workflow automation, and CMDB integration

Identify and eliminate process gaps; standardize and scale workflows

Partner with the ITAM Process Lead on roadmap development and transformation milestones

Establish governance, policies, and compliance controls

Drive asset data quality, normalization, and visibility improvements

Collaborate across IT, finance, procurement, and security teams

Develop KPIs, dashboards, and reporting to measure performance and maturity

Modernize ITAM practices and embed them into IT operations

Behaviors and

Competencies:

Transformation Leadership – drives organizational change and process maturity

Process Builder – designs scalable workflows across HAM and SAM domains

Ownership Mindset – accountable for outcomes and delivery

Structured Problem Solver – applies data-driven decision making

Cross-Functional Influencer – aligns stakeholders across IT, finance, and procurement

Continuous Improvement – identifies and drives optimization opportunities

Executive Communication – clearly communicates strategy and progress

Operational Discipline – enforces governance and lifecycle controls

Skill Level Requirements Deep Service Now expertise, including HAM Pro, SAM Pro, and CMDB integration

Proven ability to design and transform ITAM workflows within Service Now Strong  experience in Hardware Asset Management (inventory, lifecycle tracking, refresh planning)
Strong experience in Software Asset Management (license compliance, optimization, SaaS management)
Deep understanding of full asset lifecycle management across hardware and software

Experience managing vendor licensing and audit readiness

Demonstrated process transformation and operating model design experience

Strong data analysis, reporting, and analytics capabilities

Knowledge of ITIL and ITSM integration points

Other Requirements Bachelor’s degree or equivalent experience preferred8–12+ years of experience in ITAM, Service Now, or IT Operations leadership

Proven experience transforming HAM and SAM capabilities

Experience working in scaling or maturing IT environments

Strong collaboration skills across distributed teams

Preferred:

Certifications:

Service Now, ITIL, IAITAMThe estimated annual pay range for this position is $140,000 - $180,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
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