ServiceNow Solution Architect, IT Operations; ITOM + Assist
Listed on 2026-07-19
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IT/Tech
IT Consultant, IT Project Manager, Cloud Computing: Infrastructure & Operations, IT Business Analyst
Service Now Solution Architect, IT Operations (ITOM + Now Assist)
Edison, NJ | Onsite | Full-time
Our client, a global technology and consulting leader, seeks a Service Now Solution Architect to own the end‑to‑end architecture, governance, and evolution of an enterprise IT Operations platform spanning ITOM, CMDB and service modeling, observability integrations, and Now Assist (GenAI).
In this role, Service Now serves as the system of record and execution control plane for IT Operations. The centerpiece of the mandate is delivering AI‑driven conversational and GenAI solutions that transform IT Operations productivity, self‑service adoption, and incident resolution outcomes, all while safeguarding platform scalability, security, compliance, and upgradeability. This is a customer‑facing architecture role: you will defend designs in front of senior stakeholders, lead RFP solutioning, and direct distributed solution and delivery teams.
What you bring:
- 10+ years in IT Service Management or IT Operations solution delivery
- 10+ years of enterprise Service Now experience across ITOM, Now Assist, and CMDB
- Proven experience designing and rolling out Now Assist and GenAI‑enabled workflows, including conversational AI integrated with automation and enterprise workflows
- Deep understanding of major incident management, change risk, problem prevention, and service reliability
- Proven experience integrating observability platforms with Service Now workflows
- Executive‑level communication with a strong governance and design authority mindset
- Ability to articulate AI solution value to both operations teams and leadership
Required certifications and credentials (at least one):
Service Now CSA, CIS‑ITOM, Virtual Agent / Now Assist experience, or ITIL v4. Exposure to AIOps and automation frameworks preferred.
If you are an architect who wants to build the AI‑assisted operations layer of a large enterprise Service Now platform, apply now or reach out to us at Claddagh Resources to learn more.
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