BFSI ServiceNow Presales Lead

Responsibilities

• Lead presales &solutions effort for all Service Now opportunities for select Business units/region within TCS BFSI (Banking, Financial Services & Insurance) Business Group across Enterprise IT (HR Operation, Customer Services, Procurement Operation, Security, GRC) and Front, Back office and Middle Office Operation within Banking, Insurance, Wealth & Asset management Security & Risk Offerings including, Security Incident response, Vulnerability response, TPRM, Audit and compliance management, etc.
• Craft a solution strategy and value proposition which is contextual to customer’s landscape, problem statement.
• Author response (ppt, word) to RFX and proactive opportunities, defend solution with internal and end customer.
• Carry TCV target, Build & manage opportunity pipeline engaging proactively with internal and external customer.
• Collaborate with internal customer facing organization, horizontal functions like (hybrid cloud, BPS, CRO, CSP), technology COEs to mine opportunities, craft composite solutions for customers.
• Create solution collaterals, collaborate with delivery to create success stories.
• Be a Trusted Partner to customer, Build and nurture customer relationship, participate in delivery governance with customer, Service Now events for customer.
• Collaborate with Service Now Partner and field sales organization to build and manage joint pursuits.
• Engage in short-term consulting and advisory assignment with strategic Customers.
• Amplify TCS Service Now offerings for BFSI Business Vertical within customer, Service Now and Industry ecosystem.

• 10+ years of overall IT experience of which 5+ years in Service Now ecosystem and 2+ years of experience in presales & solutions.
• The Service Now experience should include.
• Strong Understanding of Service Now platform.
• Green field, Re-platforming implementation.
• Extensive experience with Service Now non-IT product (HRSD, CSM, IRM, Sec Ops, FSO, etc.), as well as background of ITxM product (ITSM, ITOM, ITAM) and.
• Understanding of various Operating model for running Service Now in customer ecosystem including MSP/Direct, Centralized/Federated.
• Service Now Certification and Accreditation.
• Sound understanding of AI/Gen AI/Agentic AI architecture, solutions, applicable use cases.
• Experience working in Consulting & Advisory capacity for customer in Service Now space.
• Experience with Service Now competition (BMC, Pega, Arc her, Salesforce, Workday, etc.) and adjacent products.
• Strong Understanding of SaaS platform offerings and, business model, alliance & channel.
• Technologist at heart and quick learner.
• Ability to work as Individual Contributor as well as leader, navigate through matrix environment and ambiguous situation and.
• Self-starter, Team Player and motivated.
• Well versed in working in onshore-offshore model and open to travel.

• Banking, Financial Services and/Insurance Background.
• Strong experience with Service Now non-IT product portfolio.
• Depth in Service Now CMDB, Discovery, AIOPS, ITAM, EA product portfolio.
• Service Now consulting & advisory experience.
• Energetic with “Can Do” attitude.

$153,600-$237,200 a year