Sr. Specialist, Technical Support

Job Description

This role provides end-to-end ownership of IT/OT infrastructure and support for research laboratories and manufacturing plant systems, ensuring cGMP-compliant operations. It drives proactive troubleshooting, infrastructure implementation, and continuous improvement of initiatives supporting biologics development and clinical manufacturing, with direct accountability for IT infrastructure at the Rahway site.

• Design and develop secure Hu man-Machine Interface (HMI) application components within the IT/OT platforms (DeltaV DCS, control Historian, Programmable Logic Controller (PLCs)).
• Support integration of OT and HMI applications with gateways, control systems, and communication protocols.
• Operate and maintain OT systems, tools, and applications.
• Support IT/OT services including asset inventory, configuration management.
• Conduct risk assessments, obtain permits, and manage technician allocation.
• Perform investigations, change requests, and ensure compliance with engineering documentation standards solutions leveraging best practices.
• ROBO administration, Server builds and Backup and recovery.
• Local Network support - Access switch provisioning and troubleshooting.
• Complete control of all IP assignments for Rahway/West Point including VIM network.
• Firewall rules administration for systems that work between different VLANs at Rahway (BAS, Empower, LabX, Thermo, DeltaV mobile).
• Troubleshoot any issues with Servers and/or the VM's provisioned.
• Delta V virtual controller set up and troubleshooting.
• Active Directory (AD) group configuration.
• SAN and server space monitoring.
• Actively supports Digital Transformation initiatives involving system integrations, data connectivity, data analysis/modelling, validation methods and value-based optimization of manufacturing.

• Must have 5+ years demonstrated DeltaV batch automation experience, preferably in a pharmaceutical environment.
• Proven experience in resolving software /automation problems & maintain reliable operation of all building control / automation and related systems while complying and supporting the global standards.
• Skills in commissioning & qualification (C&Q) of automated / computerized systems, aligned with Computer System Validation (CSV) requirements in a GxP-regulated environment.
• Extended knowledge of GxP / Health Safety & Environment (HSE) & Quality systems.
• Excellent communications skills essential.
• Bachelor's degree in a Life Science discipline or min 3 years equivalent practical experience in automation control systems within regulated environment.
• Thorough knowledge of computer validation/SDLC principles and automation change control procedures. (e.g., GAMP
  5).
• Strong technical competency with knowledge of pharmaceutical industry processes & practices.
• Demonstrated understanding of network, cloud and virtual server technologies.
• Knowledge of integrated software applications, including SCADA, MES and LIMS systems, in support of business processes in a pharmaceutical manufacturing environment.
• Demonstrated project management skills.
• Enterprise mindset, entrepreneurial spirit, self-starter, self-guided, hands-on person.
• Record of working independently, asynchronously (across time zones) and with excellent communication skills that cross culture / geographic / organizational boundaries.

• Record of working in a team of multidisciplinary scientists and IT/OT personnel, product teams & operating effectively in a matrixed environment with a customer centric attitude.

• Active Directory (AD), Allen Bradley PLC, Availability Management, Change Controls, Engineering Document Management, Incident Management, Information Technology (IT) Infrastructure, Information Technology (IT) Support, Information Technology Operations, IT Operation, Management System Development, Network Support, Problem Management, Production Management, Programmable Logic Controller (PLC), Quality Assurance (QA), Service Delivery, Siemens PLC, SLA Management, Software Configurations, Software Development Life Cycle (SDLC), Testing.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.