ServiceNow ITOM Delivery Lead; Incidents & Automation
Job in
Edison, Middlesex County, New Jersey, 08818, USA
Listed on 2026-07-22
Listing for:
eTeam
Full Time
position Listed on 2026-07-22
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
eTeam is seeking a Subject Matter Expert (Tools & Automation) focused on Snow ITOM and Rest/Soap API to drive timely, high-quality resolution of escalated incidents and tickets. You will leverage deep expertise to improve problem-solving and customer satisfaction while mentoring others and documenting best practices.
As part of the role, you will prepare SOPs, ensure adherence to standards, and engage with stakeholders to convey findings, trends, and recommendations for service improvement.
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