Associate Director, Portfolio & Resource Operations

• Under the direction of leadership, the Associate Director, Portfolio & Resource Operations supports operational excellence through data-driven portfolio and resource analytics
• Responsible for maintaining accurate capacity, workload, and utilization data across functions, the role ensures decisions are informed by robust metrics and transparent reporting
• Works collaboratively with functional partners to drive standardization and improve visibility into operational performance
• Maintain headcount, workload, and demand models for the functional area; run allocation algorithms to help ensure the Book of Business is delivered with quality and timeliness
• Support operating-model optimization within the functional area, translate outcomes into action plans and track through implementation
• Manage real-time workload balancing, capacity, and compliance-driven case allocation across geographies within the functional area to ensure balanced operations, on-time delivery, and business continuity through holidays, resource availability, and demand peaks
• Build and maintain operational dashboards; collect, analyze, and validate portfolio data (efficiency, utilization, quality); ensure standardized reporting in partnership with cross-functional peers across GDMS (Global Data Management & Standards) and enterprise standards
• Assist in developing forecasting tools, dashboards, and visualizations; contribute to continuous improvement of capacity modeling and workforce analytics
• Support long-term quality management plans; participate in strategic and tactical special projects as needed
• Prepare inputs for Operational Reviews; ensure consistent metric definitions, sources, and time frames per enterprise cadence and templates
• Coordinate resource and financial forecasting, contracting, and invoicing; track variances and data integrity and publish reconciled views as required
• Collaborate with stakeholders to maintain a unified set of metrics, training, and SOP/BP (Standard Operating Practice/ Best Practice) frameworks based on functional area needs
• Monitor operational metrics post-system release to ensure realized efficiencies are captured in forecasting models and resource planning assumptions
• Support creation, maintenance, and delivery of role-specific curriculum; co-develop GDMS-wide training for the functional area; measure uptake
• Coordinate function-specific communications and change management aligned to GDMS/GCTO (Global Clinical Trial Operations) frameworks

• Bachelor's Degree and a minimum of 8+ years' of experience in a relevant field for associated job description - OR
  - Advanced Degree (Masters or Doctorate) and a minimum of 4+ years' experience in relevant field for associated job description
• Ability to interpret operational, capacity, and financial data; comfortable with variance analysis and trends
• Working knowledge of capacity planning, resourcing, and portfolio management concepts
• Familiarity with functional operational systems, performance dashboards, and workforce analytics data
• Understanding of data integrity, metric standardization, and basic QC (Quality Control)/reconciliation practices
• Proficient with Power BI/Tableau and Excel (advanced modeling) for dashboards and what-if views
• Basic grasp of forecasting, budgeting, and accruals; reads plan/forecast/actuals and ties them to operational drivers
• Fluent in English; exceptional communication and influencing skills, able to engage and align stakeholders across functions, geographies, and levels
• Skilled in organizing cross-team work; coordinates milestones and deliverables; escalates risks early
• Demonstrated ability to lead through influence, motivating and guiding cross-functional and virtual teams without direct authority
• Highly adaptable and resilient, able to prioritize and perform effectively under pressure in fast-changing environments
• Strong organization and prioritization, managing multiple deliverables, running risk/change control, aligning stakeholders (including service providers), and providing status and governance updates

Demonstrates expertise in operational excellence through data-driven portfolio and resource analytics, with strong capabilities in capacity planning, workload management, and financial forecasting. Proficient in developing dashboards and visualizations to support decision-making and improve operational performance.