Senior Project Manager – Optimization Services

Responsibilities

• Lead complex, high-visibility customer engagements and strategic internal initiatives from initiation through closure, ensuring outcomes align with customer objectives, SHI delivery standards, contractual obligations, and business priorities.
• Establish project strategy, delivery approach, governance structure, milestones, dependencies, communication plans, and success criteria for assigned engagements.
• Lead and influence cross-functional teams across multiple work streams, ensuring accountability, alignment, and timely resolution of risks, issues, dependencies, and critical decisions.
• Operate independently with sound judgment to proactively identify delivery challenges, recommend solutions, and elevate matters requiring leadership intervention.
• Build and maintain trusted relationships with senior internal stakeholders, executive-level customer contacts, delivery leaders, consultants, partners, and other key contributors.
• Deliver executive-level communications regarding project status, progress, risks, issues, dependencies, decisions, recommendations, and next steps.

• Bachelor's degree or equivalent professional experience preferred.
• Minimum of 8 years of IT project management experience.
• Minimum of 8 years of experience in project management within professional services, consulting, IT Asset Management (ITAM), Software Asset Management (SAM), software licensing, IT service delivery, or related environments preferred.
• 3–5 years of experience within SAM, ITAM, consulting, professional services, or related service delivery environments.
• Demonstrated success leading enterprise-scale or high-visibility customer engagements.
• Experience working directly with senior stakeholders and executive-level customer leaders.
• Willingness and ability to travel domestically and internationally up to 30–50%.
• Preferred certifications include:
  Project Management Professional (PMP), PRINCE2, Certified Associate in Project Management (CAPM), PMI Agile Certified Practitioner (PMI-ACP), Certified Scrum Master (CSM), Information Technology Infrastructure Library (ITIL).

Demonstrates expertise in leading complex IT project management initiatives, ensuring alignment with customer objectives and delivery standards. Proven ability to build relationships with senior stakeholders and deliver executive-level communications while managing risks and dependencies.