BFSI ServiceNow Platform Architect

Job Description Responsibilities

• Lead short term Service Now consulting/advisory assignment on Service Now AI initiatives.
• Lead discovery effort to design an approach and roadmap of ITSM, CSDM, AIOPS, ITAM, HR Ops, Security & risk, Customer services including Front/middle/back office using various Service Now product suites.
• Lead assessment of current ITSM, CSDM, AIOPS, ITAM, HRSD, Sec Ops, IRM, CSM/FSO product implementation and setup to recommend gaps, improvement areas, best practices, continual transformation.
• As a solution consultant and architect, work as the lead Solution architect for new product implementation in Agentic AI, HRSD, CSM, Sec Ops, IRM product suites.
• Support presales and solutioning effort (Crafting solution content and presenting to customer) for RFP’s, proactive opportunities, as an expert in the Service Now platform.
• Develop a comprehensive thought leadership strategy with Service Now at the core and aligned with Business objectives and Industry trends.
• Other Responsibilities
• Stay current on competitive analysis and market differentiation (Ex: Battle Cards).
• Conduct research to identify topics that resonate with the Customers and thereby develop solutions.
• Create solution collaterals, collaborate with delivery to create case studies.
• Contribute with offering maturation and new offering ideas.
• Leverage BFSI business case expertise to articulate ways in which the Now platform will drive competitive advantage for their business.
• Represent TCS in partner events.

• 10+ years of experience in Solution consulting/advisory & Architecture and at least 5+ years of Service Now Product experience.
• Extensive experience with Service Now platform:
  In Service Now ITSM, HRSD, Sec Ops, IRM, CSM/FSO modules providing technical guidance in platform development and platform‑wide solutions - at least two design, architect and implementation of 2 or more from these module/solutions.
• In developing standards and practices for maintaining the health of the Service Now platform, help develop standards and practices for maintaining the Service Now architecture model.
• In holistic maturity and health assessment of Service Now platform - at least one such design, architect and replatforming/transforming of Service Now platform.
• In Service Now Predictive & Task Intelligence, Virtual Agent, Now Assist, AI Agents.
• Strong background in solution architecture and technical design, on the overall Service Now platform, with the right mix of IT and Non‑IT modules.
• Strong understanding of IT and business processes and the ability to translate these into technical solutions.
• Prior experience of working on any one of the Service Now competitor platforms ex: BMC, Jira SM, Salesforce, Archer, Pega, etc.
• Ability to connect seamlessly with functional and technical customer SME’s.
• Balanced knowledge of technology and domain.
• Candidates with the following Certification & Credentials will be preferred.
• Service Now CSA.
• Service Now CIS – at least 2 CIS certifications preferred.
• Service Now ITSM – Pro/Pro Plus Suite.
• TOGAF or equivalent architecture framework.
• Working with Business Analysts on technical stories, ensuring timely delivery during Sprint cycles.

• Technologist at heart and quick learner.
• Ability to work as Individual Contributor as well as leader, navigate through matrix environment and ambiguous situation.
• Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations.
• Self‑starter, good interpersonal skills, ability to lead customer meetings and build customer confidence. Open to travel.
• Self‑starter, Team Player and motivated.

Salary Range: $129,600-$206,300 a year