Help Desk Automation Support Assistant

We are seeking a candidate for a Helpdesk Analyst role who has excellent communication skills (oral and written). Proficient in using helpdesk software. Proficient with resolving end-user-facing incidents and requests. 3+ years experience as a Helpdesk Analyst. Resides locally to Woodbridge, New Jersey.

Required Skills - Helpdesk , Service Now, Office
365, Active Directory, Windows 10

Job Duties - Resolve incidents and requests related to users' workstation system (both hardware and software)

Provision and termination of account in different systems (e.g.Microsoft Active Directory, Exchange, Cognos)

Provision and maintain mailboxes, distribution lists, etc.

Diagnose, resolve, or escalate IT support issues for software and hardware

Create and maintain documentation (knowledge base articles, processes, procedures, guided scripts)

Proven experience in providing client-facing support with demanding customers while adhering to established procedures

Experience using an incident/ticketing system is a plus (e.g. Service Now, Ivanti, Remedy)

Job Requirements - 2 to 4 years of experience in technology support (preferably within the financial services, healthcare, education sectors)

4-year college degree or technical school certification

Superior communication and facilitation skills

Strong organizational skills and ability to manage multiple competing tasks

Strong technical troubleshooting and problem-solving skills

Ability to support Microsoft Office Suite:
Active Directory, Microsoft Office 2016, Office 365, Win
10

Proficient with security related software:
Symantec, Bit9, Kaseya, Aternity

Handle end user interactions with poise while maintaining composure

Administer Windows domain user accounts (Unlock accounts, reset passwords)

Microsoft certification completed or in progress

Working knowledge of:
Fuze, Big Fix, Carbon Black, DUO

Windows 7/10 (MCP Preferred), Office 2007/13, iPhone,iPad, Android, Wearable Computing (Apple Watch, Android Watches)

Network Troubleshooting (DHCP, Connectivity, DNS, etc.)

Active Directory Understanding (Mapping Drives, Unlocking Accounts, Network Printers, NTFS permissioning)

Terminal Services/Remote Desktop Services and Thin Client Support a plus

ITIL training is a plus

Desired Skills & Experience - Ability to support Microsoft Office Suite:
Active Directory, Microsoft Office 2016, Office 365, Win
10. Experience using an incident/ticketing system is a plus (e.g. Service Now, Ivanti, Remedy)

Required Skills - Helpdesk , Service Now, Office
365, Active Directory, Windows 10

Job Duties - Resolve incidents and requests related to users' workstation system (both hardware and software)

Provision and termination of account in different systems (e.g.Microsoft Active Directory, Exchange, Cognos)

Provision and maintain mailboxes, distribution lists, etc.

Diagnose, resolve, or escalate IT support issues for software and hardware

Create and maintain documentation (knowledge base articles, processes, procedures, guided scripts)

Proven experience in providing client-facing support with demanding customers while adhering to established procedures

Experience using an incident/ticketing system is a plus (e.g. Service Now, Ivanti, Remedy)

Job Requirements - 3 to 8 years of experience in technology support (preferably within the financial services, healthcare, education sectors)

4-year college degree or technical school certification

Superior communication and facilitation skills

Strong organizational skills and ability to manage multiple competing tasks

Strong technical troubleshooting and problem-solving skills

Ability to support Microsoft Office Suite:
Active Directory, Microsoft Office 2016, Office 365, Win
10

Proficient with security related software:
Symantec, Bit9, Kaseya, Aternity

Handle end user interactions with poise while maintaining composure

Administer Windows domain user accounts (Unlock accounts, reset passwords)

Microsoft certification completed or in progress

Working knowledge of:
Fuze, Big Fix, Carbon Black, DUO

Windows 7/10 (MCP Preferred), Office 2007/13, iPhone,iPad, Android, Wearable Computing (Apple Watch, Android Watches)

Network Troubleshooting (DHCP, Connectivity, DNS, etc.)

Active Directory Understanding (Mapping Drives, Unlocking Accounts, Network Printers, NTFS permissioning)

Terminal Services/Remote Desktop Services and Thin Client Support a plus

ITIL training is a plus

Desired Skills & Experience - Ability to support Microsoft Office Suite:
Active Directory, Microsoft Office 2016, Office 365, Win
10. Experience using an incident/ticketing system is a plus (e.g. Service Now, Ivanti, Remedy)

Equal Opportunity

Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to…