Help Desk​/Desktop Support Analyst Edison, NJ

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance and dependable end-user support in Edison, New Jersey. This long-term contract position is ideal for someone who can resolve a wide range of desktop, device, and access issues while helping maintain a stable and efficient IT environment. The role requires a strong service mindset, solid troubleshooting ability, and close collaboration with internal technology teams to keep daily operations running smoothly.

Responsibilities:

• Deliver advanced support for Windows, macOS, and mobile devices, resolving escalated technical problems with a focus on timely service restoration.
• Install, configure, and maintain desktops, laptops, printers, and related peripherals to support employee productivity across the organization.
• Investigate and address issues involving enterprise applications, user access, and network connectivity while ensuring clear communication with end users.
• Create and update system images, and carry out hardware replacements, software installations, and version upgrades as needed.
• Write and maintain clear operating procedures and internal support documentation to improve consistency and knowledge sharing.
• Track service desk performance data, review recurring issue patterns, and recommend improvements that enhance response efficiency and service quality.
• Partner with network, security, and infrastructure teams to coordinate resolution of complex incidents and multi-team technical problems.
• Oversee IT asset records, support software license tracking, and help manage equipment refresh cycles throughout the device lifecycle.