AI Solution Architect – Autonomous IT Operations
Listed on 2026-09-05
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IT/Tech
AI Engineer (Applied/Software), Cloud Computing: Infrastructure & Operations, IT Consultant
AI Solution Architect – Autonomous IT Operations
The client's Cloud Unit is looking for an experienced AI Solution Architect to design and implement enterprise-grade AI solutions. This role requires expertise in leading AI platforms and hands-on experience in IT operations, combined with the ability to integrate AI-driven solutions for IT Operations (AIOps) using cutting-edge technologies such as LLMs, agentic frameworks, and industry-leading platforms like Anthropic, OpenAI, Bedrock, Gemini, and others.
The AI Solution Architect – IT Operations is responsible for designing, architecting, and enabling AI-driven solutions across enterprise IT Operations, including Service Desk, Infrastructure, Applications, Network, End User Services, and Observability platforms.
This role bridges business requirements, AI platforms, and IT operations execution, delivering scalable, platform-agnostic solutions leveraging both off-the-shelf AI platforms and custom-built architectures.
This position also plays a key role in RFP solutioning, customer engagements, demos, and ecosystem collaboration, ensuring solutions are aligned with business value, operational efficiency, and future-ready AI adoption.
Qualifications:
- 8–10 years of experience in IT Operations / ITSM / Infrastructure / Application Support
- 4–5 years' experience in AI/GenAI/AIOps solutioning or architecture
- Proven experience across multi-tower IT operations Service Desk, Infra, Cloud, Network, EUC
- Strong knowledge of: ITSM / ITOM / CMDB / Observability concepts, AIOps, GenAI, and automation frameworks
- Hands-on experience with one or more:
Service Now (ITSM/ITOM/Now Assist), Cloud AI platforms (Azure AI, AWS, GCP), Observability platforms (Splunk, Dynatrace, etc.) - Experience in API integration, microservices, event-driven architecture, Data platforms (Databricks, telemetry pipelines)
- Proficiency in polyglot development Python (AI/ML, automation), Java / Node.js (enterprise integrations)
- Experience with Prompt engineering / LLM integration, AI pipelines and model orchestration
- Strong experience in RFP responses and solutioning, Client presentations and architecture defense
- Ability to Translate technical solutions into business outcomes, Define KPIs (MTTR, ticket deflection, automation coverage)
- Experience with Agentic AI platforms / multi-agent systems, Knowledge graphs / ontology-based architectures
- Open to travel up to 50%
About the company
Avance Consulting is a global leader in innovative talent solutions for diverse industries. Since 2007, we have been serving nearly a third of Fortune 500 companies and most of the top 100 technology companies worldwide.
Our team of 700+ experts offers Engineering Services, Information Technology, Digital and Executive Search solutions from our offices in North America, UK, Europe and APAC.
We understand the local markets and cultures and tailor our services to meet the needs of our clients. Our clients value our flexibility and agility, which enable us to deliver high-quality results at any scale across the globe.
This allows us to work with numerous industries at varying scale across the globe while ensuring the excellent service standard that our clients have come to expect.
At Avance you can learn new skills and technologies, have more advancement opportunities and career growth, being a part of our productive atmosphere, and a positive reinforcement culture.
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