Senior Customs Client Support Associate

Responsibilities

• Act as a liaison between CHB Account Managers, clients, and customs brokerage operations to ensure seamless service delivery
• Monitor shipment entries, identify exceptions or delays, and proactively communicate with internal teams and clients to resolve issues
• Develop, maintain, and distribute performance metrics and client-facing reports using internal tools such as Customs Navigator
• Support client onboarding activities, including documentation processes and operational setup
• Coordinate and contribute to Quarterly Business Reviews (QBRs) with client stakeholders and internal teams
• Collaborate with Account Managers on shipment tracking, entry follow-ups, and reporting to avoid service disruptions
• Maintain and update SOPs while supporting compliance monitoring and staying aligned with evolving customs regulations

• Minimum 5 years of experience in Customs Brokerage Operations, with strong exposure to import processes
• Working knowledge of customs regulations, CBP requirements, and Partner Government Agencies (FDA, EPA, CPSC, etc.)
• Strong analytical skills with the ability to manage large data sets and translate data into actionable insights
• Advanced proficiency in Microsoft Excel and PowerPoint, with experience in reporting and data presentation
• Strong communication skills and ability to work both independently and collaboratively across cross-functional teams