Director, Delivery Operations Solutions

Responsibilities

• Lead Sanofi Operations activities to create partnerships with targeted organizations, groups, institutions, etc. to create or enhance inventory management solutions.
• Lead Operations team’s planning, preparation, and implementation activities to ensure alignment with Commercial Operations Objectives, including pre-respiratory season planning, testing and order optimization.
• Partner with targeted immunization partners / customers (HS, PBGs) to identify, design, and implement unique / novel vaccine operations processes to help build differentiated value offerings.
• Coordinate Customer delivery projects to be defined in customer journey’s, which may include Inventory management, returns processing, and supply chain management tool integration with HS (ex: GHX).
• Coordinate Operations activities across distribution partners to ensure excellent service experiences, including but not limited to delivery forecasts, customer needs, and resource utilization.
• Implement key aspects of the Business Operations Plan - including the ordering process, customer/product allocations, and shipping processes across Sanofi and Vax Serve.
• Conduct market research to identify short and long-term opportunities that create competitive advantages and differentiate the company from its competition.
• Lead the development and implementation of order fulfillment solutions that create measurable brand differentiation and value.
• Serve as a key information resource for all of Sanofi's functional areas regarding the order fulfillment process.
• Champion cross-functional communication:
  Encourage communication among functional areas to discuss market trends, process acceptance, and the overall perception of Sanofi's order fulfillment process and tools.
• Identify key performance service and demand metrics and develop and maintain delivery scorecard that help ensure maximum operational efficiencies (forecasts, buffers).
• Act as liaison to Vax Serve and Distribution Teams.
• Act as liaison to Sales Teams; drive organizational awareness of Operation’s activities while instilling increased confidence in Sanofi capabilities.

• BS / BA, or other advanced degree
• 10+ years of progressively responsible experience in operations, supply chain, logistics, demand planning, business operations, or commercial operations
• Demonstrated experience leading complex cross-functional initiatives
• Strong analytical and project management capabilities
• Experience with order fulfillment, product allocation, inventory management, and distribution processes
• Working knowledge of Electronic Data Interchange (EDI)
• SAP proficiency
• Advanced proficiency in Microsoft Office applications, including Excel and Power Point
• Experience working with distributors, third-party logistics providers, and customer delivery solutions

Demonstrates expertise in operations management, supply chain logistics, and order fulfillment processes, with a strong focus on cross-functional collaboration and analytical problem-solving. Proficient in utilizing tools like SAP and EDI to enhance inventory management and customer delivery solutions.

• Operations Management
• Supply Chain Management
• Order Fulfillment
• Project Management
• Analytical Skills

• Inventory Management
• Demand Planning
• Logistics
• Product Allocation
• Order Fulfillment
• Cross-Functional Leadership
• Market Research
• Performance Metrics Development
• Process Optimization
• Resource Utilization

• Cross-Functional Communication
• Team Leadership
• Organizational Awareness

• Commercial Operations
• Distribution Processes
• Customer Delivery Solutions
• Third-Party Logistics
• Vaccine Operations

• SAP
• Electronic Data Interchange (EDI)
• Microsoft Excel
• Microsoft Power Point