HVAC Truck Technical Team Lead Chiller; Union

HVAC Truck Based Technical Team Lead Chiller (Union)

Apply for the HVAC Truck Based Technical Team Lead Chiller (Union) role at Johnson Controls.

$46.00/hr - $46.00/hr

• Perform preventive maintenance, repair, installation and replacement of HVAC mechanical equipment and Building Control Systems.
• Assist branch leadership with coaching and mentoring branch technicians to deliver customer satisfaction and follow operational processes.
• Provide Level 1 technical support and assist with technical development for others.
• Ensure work is performed in compliance with state, local and federal legal requirements and maintain highest ethics.
• Properly complete all required project and service documentation.

• Adhere to all Johnson Controls and customer safety standards.
• Provide safety leadership and instruction to all technicians.
• Provide safety awareness and instruction to subcontractors on Johnson Controls work sites.
• Recognized as a leader by peers, serving as coach and mentor within the branch.
• Escalate technical issues and provide on-the-job training for other technicians.
• Provide solutions to complex system problems by troubleshooting or advising resolution.
• Serve as escalation point from the branch to the technical resource team in Milwaukee for critical issues.
• Be viewed as an expert by employees and customers.
• Assist management in ensuring proper field operational disciplines.
• Regularly provide input on development and training needs of the branch.
• Assist in developing quotes and estimates for identified L&M work, submitting to Customer, Service Manager or Customer Service Agent.
• Assist in identifying material needs required for service delivery.
• Assist the Service Manager or Customer Service Agent in scheduling individuals with the correct skills to perform repairs or installation.
• Communicate with customers upon arrival and before leaving the work site.
• Ensure high levels of customer satisfaction, meet regularly with customers to become familiar with operating problems.
• Keep customers informed on the nature of service provided, outstanding issues, and recommend system enhancements, upgrades, or repairs.
• Manage assigned work to meet a professional level of execution, on-time and to customer satisfaction.
• Provide consultant level services for customers related to building system repairs and enhancements.
• Conduct self-study (reading, research, and practice) to improve and maintain technical proficiency.
• Complete all training and certifications as required by the company.

• Experience demonstrating strong leadership activities.
• Ability to act independently and coordinate the work of other employees and contractors on a customer site.
• Effective interpersonal skills to represent the company to customers and other outside contacts.
• Able to explain technical information to technical and non-technical people.

Benefits are provided through a local labor union aligned with a collective bargaining agreement.

Mid-Senior level

Full-time

Management and Manufacturing (Industrial Machinery Manufacturing)