Service Center Supervisor

Service Center Supervisor page is loaded## Service Center Supervisor remote type:
Onsite locations:
Edison, New Jersey time type:
Full time posted on:
Posted Todayjob requisition :
R45892

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Service Center Supervisor is responsible for the safety and productivity of a Xylem service center through the management of daily operations and the delivery of exceptional customer service. Will ensure the highest standards in the attraction, recruitment and development of a world class team of service and operations professionals.

Location:

20 Truman Drive South, Edison, NJ 08817

Essential Duties/Principal Responsibilities:

Daily Operations
* Manage labor, maintenance and repair costs while maintaining product quality.
* Maintain flexible, efficient and effective work flows and systems to reach financial and operational excellence. Contribute to the development and deployment of systemic improvements to enhance the safety, quality, capacity and capability of business processes within the service center. Execute continuous improvement opportunities using six sigma and lean methodologies to achieve business goals.
* Coordinate equipment requirements to maintain an inventory adequate for efficient operation and maximum utilization. Routinely assess the need for rental equipment through feedback from sales personnel, customers and suppliers.
* Contribute to the development to increase capacity within the service center to support service and repair on multiple Xylem product lines.
* Utilize Net Promoter Score to identify opportunities for improving customer satisfaction and enhancing the customer experience. Collaborate with marketing and sales teams to recognize areas of customer dissatisfaction and develop plans to improve.
* Ensure compliance of local, state and federal laws and regulation (EPA, OSHA, DOT, ADA and EEOC). Satisfy customer, corporate and contractual reporting requirements and needs.

People Leadership
* Ensure the maintenance of a hazard-free and safe operating work environment.  Serve as a role model and set a positive example for the entire team in all aspects of business and human resource management.
* Promote and encourage a culture of teamwork employing best practices that benefit all employees.
* Continuously coach and develop the skills and knowledge of all employees and model Xylem’s Core Values of:
Respect, Responsibility, Integrity and Creativity.
* Assess employee performance based on clearly communicated expectations and hold employees accountable for performance.
* Deploy matrix management leadership skills to effectively build relationships with peer managers to drive employee performance and accountability.

Performance Metrics
* Safety Score Card (IFR/ISR)
* Inventory Accuracy
* Operational and Transactional performance

Supervisory Responsibilities:

Number of positions reporting directly and indirectly to the Xylem Service Center Supervisor will vary by service center size/location.

Qualifications:

Education, Experience, Skills, Abilities, License/Certification:
* Demonstrated ability to build and continuously motivate highly effective teams.
* Effective leadership, motivational, organizational and communication skills.
* General knowledge of the operation and maintenance of a facility.
* General knowledge of mechanical and pumping designs; hydraulics; pneumatics; water flow; diesel, gas and electric motors preferred.
* Ability to provide superior customer service.
* Effective interpersonal skills with customers, employees, and management team.
* Ability to effectively communicate verbally and in writing.
* Ability to demonstrate effective negotiation and influencing skills along with knowledge of selling practices and techniques.
* Demonstrated…