Service Center Supervisor

The Xylem WSS, Dewatering Service Center Supervisor champions safety, performance, and customer excellence by leading day-to-day service center operations. This role builds and develops a high-impact team of service and operations professionals while setting the standard for execution, accountability, and results.

• Manage labor, maintenance and repair costs while maintaining product quality.
• Maintain flexible, efficient and effective work flows and systems to reach financial and operational excellence. Contribute to the development and deployment of systemic improvements to enhance the safety, quality, capacity and capability of business processes within the service center. Execute continuous improvement opportunities using six sigma and lean methodologies to achieve business goals.
• Coordinate equipment requirements to maintain an inventory adequate for efficient operation and maximum utilization. Routinely assess the need for rental equipment through feedback from sales personnel, customers and suppliers.
• Contribute to the development to increase capacity within the service center to support service and repair on multiple Xylem product lines.
• Utilize Net Promoter Score to identify opportunities for improving customer satisfaction and enhancing the customer experience. Collaborate with marketing and sales teams to recognize areas of customer dissatisfaction and develop plans to improve.
• Ensure compliance of local, state and federal laws and regulation (EPA, OSHA, DOT, ADA and EEOC). Satisfy customer, corporate and contractual reporting requirements and needs.
• Ensure the maintenance of a hazard-free and safe operating work environment. Serve as a role model and set a positive example for the entire team in all aspects of business and human resource management.
• Promote and encourage a culture of teamwork employing best practices that benefit all employees.
• Continuously coach and develop the skills and knowledge of all employees and model Xylem’s Core Values of:
  Respect, Responsibility, Integrity and Creativity.
• Assess employee performance based on clearly communicated expectations and hold employees accountable for performance.
• Deploy matrix management leadership skills to effectively build relationships with peer managers to drive employee performance and accountability.

Performance Metrics

• Safety Score Card (IFR/ISR)
• Inventory Accuracy
• Operational and Transactional performance

Supervisory Responsibilities:

Number of positions reporting directly and indirectly to the Xylem Service Center Supervisor will vary by service center size/location.

Qualifications:

Education, Experience, Skills, Abilities, License/Certification:

• Demonstrated ability to build and continuously motivate highly effective teams.
• Effective leadership, motivational, organizational and communication skills.
• General knowledge of the operation and maintenance of a facility.
• General knowledge of mechanical and pumping designs; hydraulics; pneumatics; water flow; diesel, gas and electric motors preferred.
• Ability to provide superior customer service.
• Effective interpersonal skills with customers, employees, and management team.
• Ability to effectively communicate verbally and in writing.
• Ability to demonstrate effective negotiation and influencing skills along with knowledge of selling practices and techniques.
• Demonstrated technical and project management skills.
• Proficiency in Microsoft Office products and the use of computer applications
• Valid drivers license

Education and Experience - Minimum Requirements

• High School Diploma or equivalent
• A minimum of five years of industrial and/or relatable leadership experience, within a complex industrial or operations environment.
• Three years rental management experience preferred
• Three to five years of experience in related field of pumps, pumping systems, equipment rental or construction preferred.
• Strong management skills including the ability to make decisions with minimal supervision, strengths in goal setting, delegation, coaching and motivating
• Highly developed management, organization and communication skills.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Office:
  Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
• Shop/Job Site:
  Intermittent exposure to jobsite conditions and hazards; petrochemical, refineries, mills, mines, construction sites, industrial/power plants, waste water treatment plants, etc. Intermittent exposure to all outdoor weather conditions; intermittent exposure to shop and job site noise.
• Travel:
  As required to fulfill the duties listed above. Other travel as needed or required by the company.
• DAY IN THE LIFE:
  In this role, the working environment is based in a shop with the potential for outdoor field support, weather…