Manager, Sales

JOB SUMMARY

The Sales Manager is primarily responsible for overseeing all functions of the sales and coordination team to ensure client satisfaction through efficient, professional, and personal support. Responsible for the budgetary success of sales goals through efforts in assisting team members with projects and providing oversight.

• Must be able to facilitate functions as described in all levels of sales and coordination job descriptions
• Provide leadership, development, and coaching of team members. Actively engaging and supporting the development of the team to ensure better performance and succession planning.
• Working with HR/Recruitment drive the recruitment & selection of sales and coordination team members.
• Contribute to the design and implementation of programs and projects which impact the department
• Ensure fiscal responsibility to the company by managing optimal gross margin, minimizing unnecessary returns and good coordination processes to reduce preventable costs
• Ensure team members are knowledgeable with mfg programs, rebates, specials, etc, in order to provide competitiveness in the market place
• Motivate team members to achieve a consistent level of performance with sales goals and other Metrics for the department
• Experience in understanding and handling difficult/escalated clientele situations
• Assist team members with priority issues
• Monitor, track, and report on the productivity, performance, and quality of the sales and coordination individuals
• Identify staff strengths and weaknesses for training and development purposes. Hold staff accountable for any deficiencies in a consistently timely manner
• Ensure high level of customer service in order to exceed customer expectations and creating relationships that encourage customers to return
• Facilitate ongoing product training opportunities for team members
• Develop and provide timely analytical reports to identify sales trends makes timely process improvement recommendations to Call Center Administration
• Ensures all team members are current on all procedures, policies, and guidelines through training and communication
• Develop and recommend operating policy and procedural improvements
• Other duties as assigned

Education

High school diploma or equivalent

Experience

• Minimum 5 to 7 years experience in sales, or related transferable skills
• Leadership experience
• Customer-centric and Internet savvy
• Strong MS Office skills
• Experience in understanding and handling difficult/escalated clientele situations

• Associates or Bachelor’s degree
• Restaurant supply/commercial food service experience
• Bilingual Spanish

• A manager should be able to work under minimal supervision and have experience managing projects
• Emulates professionalism for others to model
• Superior time-management skills
• Ability to multi-task and stay focused on critical objectives
• A positive, can-do attitude is a must
• Able to work in a fast-paced, closely integrated team in which customer delight, communication, teamwork, and flexibility are essential
• Ability to write short correspondence
• Ability to accurately spell
• Ability to speak and write English in a clear, understandable manner
• Ability to accurately follow detailed procedures and processes
• Ability to work with a diverse group of people
• Ability to work comfortably under pressure
• Ability to work independently and with a group on various on-going projects simultaneously
• Must be able to perform basic arithmetic calculations (e.g., addition, subtraction, multiplication, division, and percentage functions.)
• Ability to concentrate for extended periods of time
• Excellent oral and written communication skills
• Ability to plan and organize time and projects efficiently
• Excellent critical thinking and problem-solving skills
• Ability to exchange and furnish information requiring detailed explanations and maintain active discussions with customers and other work groups
• Ability to act in an ethical, honest and professional manner at all times
• Desire to work independently as well as in a team environment
• Maintain discretion with all company information regarding customers, pricing, products, and procedures

• The physical…