Maintenance Supervisor

Overview

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce.

Avanath’s purpose is to cultivate the American Dream. Every day is an opportunity to make a difference in someone’s life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience and a great place to live, work, and be.

The Maintenance Supervisor is accountable for delivering on our commitments to our residents and is instrumental in helping Avanath provide superior customer service. The role involves quality move‑in, timely service, superb curb appeal, and personal attention to our residents and their homes. The Maintenance Supervisor works alongside the Community Manager, partnering to oversee the activities of assigned staff and vendors to ensure the maintenance of the property.

The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.

• An Aptitude for Connecting – Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Success is driven by the relationships built with vendors, regulators, and social services partners.
• An Authentic Attitude – Consistently demonstrate an open and professional attitude and approach when assessing and resolving resident and staff concerns, including seeking resources through the organization’s support services and senior leadership.
• An Approach that is positive and Professional – Consistently demonstrate active listening and understand that participation and support are integral to Avanath’s success, ensuring each resident and staff member feels seen, heard, and valued.

• Demonstrates customer service skills by treating residents and others with respect, answering questions, responding sensitively to complaints, and assigning work orders efficiently and urgently.
• Projects a favorable image of the community to achieve property objectives and public recognition.
• Ensures consistency, follow‑up, and follow‑through in dealing with residents on all matters.
• Enforces community policies delegated by the Community Manager.
• Assists and completes work orders generated from resident requests, diagnosing defects and making repairs in accordance with established policies, procedures, safety standards, and code requirements.

• Coordinates, schedules, and responds to resident/management requests and work orders.
• Ensures all repairs and replacements are necessary for community common areas and units.
• Supports cost‑cutting and expense control by fixing rather than replacing parts when possible.
• Inspects grounds, building, and community features daily to identify, minimize, and correct hazardous conditions or liability concerns.
• Manages and orders maintenance supplies inventory within budget guidelines.
• Maintains a preventative maintenance program that extends community life while minimizing future repairs.
• Maintains a well‑organized and properly stocked maintenance shop, adhering to safety standards and OSHA guidelines.
• Teaches and promotes safe work practices through the hazard communications program.
• Manages unit inspections, key control, and maintains accurate records of service requests, EPA/OSHA standards, preventative maintenance, unit make‑ready status, and work in progress.
• Participates in on‑call emergencies and utilizes property resources, equipment, and supplies economically by obtaining vendor bids and pricing.
• Directs and monitors maintenance, construction, and rehabilitation activities to ensure quality and expediency.
• Challenges team members to achieve higher performance by establishing and communicating immediate and long‑term goals.
• Develops standards for the cleanliness and overall appearance of community grounds, amenities, building exteriors, unit interiors, and service areas.
• Under the direction of the Community Manager, supervises, trains, and…