Operations Director - Middlesex County; NJ Sports Complex

OPERATIONS DIRECTOR – Middlesex County (NJ) Sports Complex

MCP SFM, LLC

Location:

Middlesex, NJ

Department: OPERATIONS

Reports to:

GENERAL MANAGER

Status: FULL‑TIME (EXEMPT)

Middlesex County (NJ) Sports Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Middlesex, NJ. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Middlesex County (NJ) Sports Complex is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and event facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper‑growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission‑focused company is highly entrepreneurial, team‑oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

The Operations Director will be responsible for the management of facility operations including but not limited to guest services, maintenance, housekeeping, retail, food & beverage, event management, front desk administration and reporting. The Operations Director will also work closely with other departments in hiring, training, and staff scheduling.

• Oversee front‑line managers/supervisors to ensure compliance with SFM policies and additional applicable laws
• Oversee effective communications with event owners pre‑and post‑event
• Oversee the administration and high level of detail required in the organization of events
• Assist with labor law compliance and adherence
• Be on‑site at events and take responsibility for the various aspects of managing personnel and production
• Negotiate and produce contracts for relevant vendors building a good working relationship
• Build an overall understanding of the events in the company portfolio, their operational aims and their revenue streams
• Close liaison and communication with other departments within the events team including marketing and sales
• Ensure all health & safety, quality control, expense management, security, procedures, and facility maintenance, and proper cash handling procedures
• Assist sports and tournament manager with proper communication with the venues from contracts and dates to all onsite logistics
• Lead cross‑functional teams, create and monitor leadership team schedule
• Ensure events comply with safety regulations, ensure staff is adequately prepared for the event, give final operational approval for event set‑up
• Hire, train, and educate staff on proper events and safety procedures
• Develop and manage budgets and exercise control in expense management/maintenance
• Analyze event performance and prepare metrics presentation
• Promote company culture and expectations to staff
• Work with General Manager and Finance Manager to develop KPI reports
• Contribute to facility business plan and execution
• Oversee proper reporting of inventory
• Serve as MOD on nights and weekends
• All other duties as assigned by management

• Bachelor's degree in management, sports management, business or related field with 3–5 years of experience in a leadership role in operational management and/or event management
• Food service and food service management experience preferred
• Must have excellent interpersonal, project management and problem‑solving skills
• Must be a team player, must have excellent verbal and written communication skills
• Must have excellent computer skills, including Word, Excel, PowerPoint, etc.
• Must be willing to obtain CPR certifications
• Well organized, efficient, flexible, and able to meet deadlines
• Able to cope with many tasks at once and work to tight schedules
• Able to work flexible schedule including weekends, nights and holidays

• Must be able to lift 50 pounds waist high
• May be required to sit or stand for extended periods of time in various conditions
• Limited travel may be required
• Facility has intermittent noise