Menlo Park Mall - Manager

Manager

Location:

505 Menlo Park Dr, Edison, NJ

Hourly Wage: $24.00 - $25.75

Round One Entertainment is looking to hire a full-time, non-exempt Bowling Department Manager.

The Bowling Manager is responsible for the sales, profits, staffing, image and operation of the bowling department which entails rentals and parties.

Essential Duties:

• Responsible for the sales and profit projections of bowling department which entails rentals and parties.
• Meets or exceeds sales goals through the efficient execution of Company policies and procedures.
• Be consistently on the floor to provide personal sales support and trouble shoot store.
• Directly supervises department supervisors to ensure they are in compliance with established store policies, procedures and sales goals.
• Provides operational and customer service training for BO employees at all levels which entails rentals and parties.
• Holds weekly staff meetings with department supervisors to discuss and resolve any issues relating to operations, staffing, customer service, etc.
• Writes and/or updates operations manual for departments to include day-to-day procedures.
• Prepares and presents performance evaluations and counseling notices to direct reports.
• Knows and understands department's employees' job responsibilities.
• Proactively supports any promotional activities within the store and contribute to an effective working environment.
• Assists Marketing Department with ideas to help increase store traffic upon request.
• Conducts alcohol and age restriction control in accordance with company policies.
• Maintains confidential discussions of employees' increases, promotions or transfers.
• Reports all irregular issues and problems to store management for solution.
• Assist in ensure that facility is always clean and organized.
• Performs all shift duties as required by General Manager.
• Additional Duties and Responsibilities to be performed when directed by General Manager.
• Ensure that all safety standards such as OSHA are maintained.
• Ensure that all required reports are submitted in a timely manner.
• Appraise staff performance and provide feedback to improve productivity.
• Ensure compliance with sanitation and safety regulations
• Support bowling and party good image
• Oversee bowling and party preparation
• Inspect supplies, equipment, and work areas
• Ensure employees comply with health and bowling safety standards and regulations
• Investigate and resolve complaints regarding bowling and party quality or service.
• Provide support to all departments
• Be able to do high altitude tasks as needed
• Follows and ensures "daily duties checklist" is being done and signed/initialed
• Promotes and sell bowling games, memberships, and pro shop products
• Operates bowling pinsetter system (VECTOR/SYNC)
• Performs lane maintenance (Need to receive pin chaser training)
• Provides customers with bowling tips and techniques
• Conducts all procedures for "Moonlight Strike Game"
• Performs as department supervisor by controlling staffing (10 min. and lunch breaks)
• Conducts opening and closing duties for department (Brings in/Take out tills)
• Conducts refunds and till counts
• Provides exceptional customer service
• Other tasks as assigned by store management
• Responsible for ordering and maintaining supply stock

Knowledge, Skill and Experience:

• Keep employees motivated, lead by example, resolve conflicts and be prompt when responding to subordinates.
• Maintain a budget for supplies

Human Resources:

• Selects, coaches, and develops effective staff for Bowling, Karaoke and Events Departments.
• Develops a diverse, high-performance team by coaching, counseling and mentoring.
• Reviews department timesheets for accuracy of hours and overtime.
• Assists with new hire orientation for store employees.
• Monitors departments' staffing on a daily basis to ensure each department is adequately staffed.
• Prepares performance evaluations and counseling notices, as required, for direct reports.

Auditing:

• Audits refund and/or credits against itemized sales from previous day.
• Audits cash drawers and transactions.
• Audits and track special events.
• Creates Daily Audit Report with sales information and auditing discoveries for store management.
• Researches problems discovered during audits.

Safety, Loss Prevention and Procedural Compliance:

• Follows Company guidelines for managing confidential information, customer satisfaction and supervising store personnel.
• Ensures satisfactory maintenance, appearance, and condition of assigned facilities to comply with security, safety and environmental codes and ordinances.
• Enforces compliance with all local, state, federal regulations and company policy pertaining to safety and loss prevention.
• Complies with all OSHA requirements.

Non-Essential Duties:

• Contributes to improvement or more efficient and less expensive ways and means in store processes.
• Assists in the research and development of resources that create timely and efficient store workflow.
• Performs special projects and other miscellaneous duties as assigned by Executive Management.
• Assists in the maintenance and/or update of store…