Assistant General Manager

Topgolf | Assistant General Manager

Topgolf is a sports entertainment company that has changed how millions of people experience golf and offers a serious career path. Our venues are high‑energy, high‑volume environments where performance matters and results are visible. We bring together golf, food and beverage, events, and entertainment into a single experience that keeps guests coming back.

Are you a leader who doesn’t wait to be handed authority? You earn it every day. You identify gaps before they become problems, coach your team proactively, and hold yourself to a higher standard than anyone asks of you. We need an Assistant General Manager ready to lead, not just support—someone who walks the floor, understands the numbers and the energy, and is actively building toward running a venue of their own.

The Assistant General Manager supports the General Manager in leading the entire venue operation. This role oversees department managers across all business functions—guest experience, food and beverage, golf services, facilities, and events—ensuring that every part of the operation runs at a high standard. The AGM owns day‑to‑day execution, holds leaders accountable, and serves as acting GM when needed. The position requires a flexible schedule, including evenings, weekends, holidays, and extended hours during peak periods, special events, and high‑volume seasons.

• Oversee department managers in delivering best‑in‑class guest experiences
• Hold leaders accountable for operating standards, staffing, and guest and team safety
• Step into the GM role during absences, owning full venue accountability
• Forecast and manage sales and expenses across departments
• Leverage business metrics and trends to drive performance and maximize profitability

• Coach and develop direct reports, investing in their growth as leaders
• Drive team member engagement across all departments
• Support effective hiring, scheduling, and team building across the venue
• Delegate with clarity and follow up to ensure execution

• Stay visible on the floor and interact with guests to elevate their experience
• Champion a culture of hospitality across every touchpoint
• Use guest feedback and operational data to continuously improve the experience

• Cultivate relationships with community leaders and local organizations
• Support brand‑building events, partnerships, and activations
• Uphold Topgolf's core values:
  Fun, One Team, Excellence, Courage, and Caring

• Pushes others to achieve results and holds people accountable for poor outcomes
• Fosters a sense of urgency in the team for reaching goals and meeting deadlines
• Leads others to persist despite setbacks or obstacles
• Drives a track record of success across the venue

• Communicates clear goals and roles to all department managers
• Ensures the team has the right mix of skills and leverages individual strengths
• Coaches others on building effective, high‑performing teams
• Reward team efforts and accomplishments consistently

• Accepts responsibility for success and failure of own work and the team's work
• Monitors metrics and milestones to chart progress against expectations
• Holds departments accountable for budgets, goals, and operating standards
• Designs feedback processes into daily operations

• Holds others accountable for making sound decisions that comply with policies and standards
• Is willing to make tough decisions and move them forward, even if unpopular
• Strikes the right balance between workable solutions and better alternatives
• Synthesizes information, experience, and input to determine the best course of action

• 5+ years of restaurant, hotel, or entertainment venue management experience, including at least 2 recent years as an Assistant General Manager or General Manager in a multi‑unit operation
• Bachelor's degree in a related field preferred; equivalent combination of education and professional experience will be considered
• Proven track record of leading multi‑unit…