Floor Manager

Job Summary

We are currently seeking a dedicated Floor Manager to join our team at Island Spa & Sauna. The Floor Manager will play a crucial role in maintaining our high standards of customer service and ensuring that every guest receives a consistent and memorable experience on the floor. Working closely with the Assistant General Manager, and Department Leaders, the ideal candidate will lead our floor departments on a daily basis in delivering exceptional service and creating a welcoming atmosphere for our guests.

• Oversee the daily operations of the spa, including opening and closing procedures, inventory management, and cash handling when necessary.
• Observe and manage employee performance and quality of work on the floor to ensure standards of roles are met.
• Evaluate employee performances, communicate with Department Leaders, & execute disciplinary actions as needed
• Collaborating closely with Department Leaders to ensure seamless daily operations.
• Monitor facility maintenance and coordinate repairs or maintenance tasks as needed to ensure a safe and comfortable environment for guests and staff.
• Implement and enforce spa policies and procedures to uphold quality standards and compliance with regulations.
• Communicate effectively and diplomatically with guests, even in challenging situations.
• Accountable for the effective management, optimization, and utilization of our Customer Relationship Management (CRM) platforms, including responding to guest complaints and inquiries in a timely and professional manner.
• Mentor and coach staff members to enhance their skills, knowledge, and professionalism in delivering exceptional service to guests.
• Provide leadership, guidance, and support to spa staff, fostering a positive work environment and promoting teamwork and collaboration.
• Monitor customer feedback and resolve any issues or complaints in a professional and timely manner.
• Ensure a welcoming and relaxing atmosphere for guests by maintaining cleanliness, orderliness, and ambiance throughout the spa facility.
• Supervise and coordinate the activities of all attendants actively on shift.
• Flexibly covering open shifts as needed to maintain operational continuity
• Available to work a flexible schedule.
• * The Company reserves the right to add or change duties at any time.

• Required
  
  Education:
  
  High School Diploma or equivalent
• Preferred Education:
  
  Bachelor's Degree
• Preferred Experience:
  
  1-2 years at Island Spa & Sauna, or management experience in the hospitality or wellness industry
• Flexibility to work evenings, weekends, and holidays as needed.
• Strong leadership and communication skills, with the ability to motivate and inspire a team.

• Problem Solving
  - Identifies and resolves problems time efficiently;
  Gathers and analyzes information;
  Develops solutions;
  Uses reason.
• Oral Communication
  - Speaks clearly and persuasively;
  Listens and gets clarification when necessary;
  Responds informatively to questions.
• Written Communication
  - Writes clearly and concisely;
  Edits work;
  Presents numerical data effectively;
  Able to read and interpret written information.
• Cost Consciousness
  - Works within approved budget;
  Develops and implements cost-saving measures;
  Conserves company resources.
• Planning/Organizing
  - Prioritizes and plans work activities;
  Uses time efficiently;
  Plans for additional resources;
  Sets goals and objectives.
• Quality
  - Demonstrates accuracy and thoroughness;
  Applies feedback to improve performance;
  Monitors own work to ensure quality.
• Design Develops and produces creative solutions;
  Translates concepts and information into images;
  Uses feedback to modify designs;
  Demonstrates attention to detail.
• Leadership
  - Exhibits confidence in self and others;
  Effectively influences actions and opinions of others;
  Gives recognition when appropriate.
• Managing People
  - Includes staff in planning and decision-making processes;
  Makes self accessible to staff;
  Provides regular feedback;
  Develops subordinates' skills and encourages growth;
  Solicits and applies customer feedback;
  Improves processes, products, and services.
• Planning/Organizing
  - Prioritizes and plans work activities;
  Uses time efficiently;
  Plans for additional resources;
  Sets goals and objectives;
  Organizes or schedules other people and their tasks.
• Teaching/Training
  - Clearly explains concepts;
  Varies presentation style to satisfy different learning needs.
• Multi-Tasking
  - Ability to handle multiple projects simultaneously and independently
• Rapport
  - Ability to establish clear-cut boundaries and relationships with coworkers and subordinates.

• Must be able to stand for extended periods of time, at least two hours intervals.
• Must be able to work in a sitting position for an extended period of time; at least four hours.
• Must be able to reach for specific objects at short distances in local working areas.
• On occasion may be required to lift and carry heavy objects, push or pull heavy objects; kneel, bend or stoop, and ascend or descend ladders or…