Care Manager Supervisor

Job Description

Partnership for Children of Essex (PCE) is currently seeking a Care Manager Supervisor.

This role is ideal for a motivated and compassionate professional who is committed to providing exceptional service and advancing positive outcomes for children and families across Essex County.

• Advance the mission and values of the Partnership for Children of Essex by supporting staff, children, and families with integrity and purpose
• Lead, mentor, and develop a team of Care Managers to drive high performance and support ongoing professional growth
• Promote service excellence by monitoring outcomes, ensuring compliance, and maintaining high-quality documentation standards
• Provide guidance on complex cases, helping staff navigate challenges with confidence, clarity, and sound judgment
• Partner cross-functionally to strengthen communication, collaboration, and coordinated care in support of families
• Support recruitment, onboarding, and training initiatives to build and retain a strong, mission-driven team
• Foster a positive, accountable, and inclusive team environment aligned with organizational values
• Coordinate high-quality service delivery and effective resource management across programs
• Deliver formal and informal presentations within the community to promote the mission and services of the organization
• Collaborate with the Community Resource Manager and Community Resource Team to assess service utilization, identify gaps, and strengthen resource linkages
• Serve as a role model to Care Managers, youth, and families by demonstrating professionalism, empathy, and leadership
• Plan, organize, and facilitate in-service trainings to support staff development and program effectiveness
• Design, prepare, and analyze reports using systems such as Power BI to support data-driven decision-making
• Provide insights, analysis, and recommendations to Senior Management and the Board of Trustees to enhance service delivery and resource allocation
• Serve as a liaison to the Operations Director on matters related to child and family services requiring review or approval
• Perform other duties as assigned to support the overall success of the organization

• A deep commitment to the mission, philosophy, and values of the Partnership for Children of Essex, with the ability to collaborate effectively across systems within the CMO model
• A genuine passion for supporting children and families and making a meaningful impact in the community
• Experience in care management, social services, or a related field, with a strong understanding of the challenges facing at-risk youth and families
• The ability to lead with empathy while setting clear expectations and holding others accountable
• Strong communication and interpersonal skills, with the ability to build trust with staff, families, and community partners
• A flexible, team-oriented mindset with the willingness to step in and support wherever needed
• A commitment to continuous learning, professional growth, and staff development

• Master's degree in a relevant discipline (e.g., social work, counseling, psychology, criminal justice, special education)
• Minimum of two years of post-master's supervisory experience in child welfare, children's behavioral health, juvenile justice, special education, or a related human services field
• Professional licensure preferred
• Experience in clinical assessment and child/adolescent development; community-based experience strongly preferred
• Demonstrated clinical and cultural competence, with the ability to manage complex cases across child-serving systems
• Knowledge of the Essex County community preferred

• Strong writing and computer skills, including experience with data systems and reporting
• Excellent public speaking and presentation skills
• Ability to contribute positively to a high-performing, mission-driven team
• Experience with community relations and resource development is a plus
• Familiarity with or ability to integrate the Wraparound Model into daily practice
• Bilingual skills are a plus
• Prior wraparound experience preferred
• Valid driver's license required

The Partnership for Children of Essex (PCE) is a non-profit organization dedicated to creating a pathway for hope and improving the quality of life for youth and