Director of Client Services

Client Services Director — Medical Communications

Most agencies bolt AI on. This one was built with it in the room — and now they need someone to lead the client engine.

This is one of the most exciting health comms agencies I've had the privilege to recruit for, and this is the seat that shapes where it goes next. They're looking for a Client Services Director to own the client relationships, lead the team, and drive the growth of a business that's genuinely going places.

What makes them different: they don't call it "digital" — they call it technology, because building it is just something they do naturally. GenAI runs through everything they do — their MR and IR tools, med affairs, commercial, advertising, omnichannel, promo and med ed. A genuinely creative business that's stayed close to the science, not a tech shop that stumbled into pharma, and not a traditional agency scrambling to catch up.

10+ years in, they landed in the US and are scaling fast: around 20 people here, 90 globally, with a serious international bench behind you. And the part I'd underline for anyone at this level — they're growing without PE interference
. No pressure from above, no restructures, no redundancies. They've grown through this market on their own terms and are investing in people, not cutting them. For a leader, that means room to build properly rather than firefight someone else's numbers.

You’ll own the senior client relationships across a portfolio of pharma and biotech accounts — the trusted strategic partner clients call first. You’ll set the account growth strategy, lead pitches and organic expansion, and turn client insight and industry shifts into a Med Comm offer that keeps them ahead. You’ll build and lead the client services team — mentoring Account Managers and Project Managers, raising the bar on delivery, quality and compliance — and partner with Medical Directors, Creative and Technology to bring the agency's full capability to every brand.

As part of the leadership group, you’ll help steer the US growth story itself: the team you hire, the accounts you chase, the standard you set.

• Significant account leadership experience in a Medical Communications agency, ideally to Group/Director level
• A strong track record with pharma and biotech clients across Medical Affairs, Med Education, Publications or Commercial programs
• Proven success growing accounts and winning new business — you own the number and love the hunt
• Real experience building, mentoring and scaling client services teams
• Senior client-partner credibility, sharp commercial judgement, and the strategic range to sit at the leadership table

This is a build-it seat, not a caretaker one. They're expanding the client services team through 2026 and want a leader to shape it — with a real path to grow your own remit as the US business scales. If you want to lead at the front edge of where health comms and AI are heading, while staying connected to the science, there are very few places doing it like this — and even fewer doing it without external investors dictating the pace.

$140-180k with bonus, strong PTO, 401k and full health, dental and vision covered for you and your family — full details shared in confidence.