Product Integrity Manager

At Swiss Madison, we are Elevating the Standard of Home Living
. From bathroom fixtures to the broader home, our vision is to become a household name by delivering elevated design, guaranteed quality, and affordability. With bold growth ambitions and a clear vision for the future, we’re assembling a team of driven, high-impact leaders who are passionate about building something lasting—transforming our brand into a household name and setting a new standard for home living.

We operate based off of the Entrepreneurial Operating System (EOS) to bring structure, focus, and accountability to our entire organization. EOS provides us with a shared language, a common set of tools, and a results-driven cadence that empowers leaders to take ownership and execute with clarity. This hire will be expected to thrive within this framework, bringing strong LMA (Lead, Manage, and hold Accountable) capabilities and a commitment to living our core values:
Ownership, Growth Mindset, Agility, Resourcefulness, and Clarity
.

The Product Integrity Manager ensures that every product meets the company’s standards for finish quality, functional performance, safety, and regulatory compliance
. This role requires a deep understanding of how each product is designed to work—inside and out—and full ownership of maintaining product integrity from development through production and post-launch.

• Become the internal expert on how each product works, including mechanisms, materials, and engineering constraints.
• Review product design, drawings, and samples to ensure functional intent is met.
• Conduct performance tests to verify reliability, durability, and ease of use.
• Identify potential failure points and implement corrective actions with suppliers.

• Define and maintain finish/appearance standards across all product lines.
• Approve production samples, pre-production (PP) samples, and golden samples.
• Manage QC protocols, testing procedures, and inspection checklists.
• Analyze defects and customer feedback to drive continuous improvement.
• Work with factories to resolve quality issues and prevent reoccurrence.

• Oversee packaging to ensure product protection, shipping efficiency, and customer experience.

• Ensure products meet all required safety, plumbing, electrical, environmental, and durability standards (e.g., UPC, cUPC, NSF, EPA, ADA, Prop 65).
• Coordinate third-party testing and certification processes.
• Monitor regulatory changes and update internal requirements accordingly.
• Maintain documentation for audits and retailer compliance programs.
• Work closely with overseas factories to enforce quality expectations.
• Conduct remote or on-site audits to ensure manufacturing capability and consistency.
• Review materials, components, and processes for compliance with company standards.
• Implement corrective action plans and enforce accountability with suppliers.

• Partner with Product Development, Engineering, and Creative to align on design intent and product storytelling.
• Work with Operations and Customer Service to analyze defect trends and coordinate improvements.
• Support Marketing by ensuring product performance claims are accurate and substantiated.

• 5–10+ years in product quality, product engineering, or product compliance—ideally in fixtures, hardware, consumer goods, or manufacturing
  .
• Strong knowledge of materials, mechanical systems, finishes, and manufacturing processes.
• Experience with third-party testing labs and regulatory bodies.
• Proven capability evaluating products for function, safety, and durability.
• Familiarity with QC tools: inspection reports, AQL standards, defect analysis.
• Knowledge of compliance standards such as cUPC, NSF, EPA Water Sense, ADA, etc.
• Strong problem-solving and root-cause analysis abilities.
• Excellent communication with suppliers and internal teams.
• High attention to detail and consistency.
• Ability to own a category end-to-end.

• We are redefining what it means to build a home brand—from our design philosophy…