Design Operations Manager

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories.

What sets us apart is our unique blend of deep human understanding and trusted science. Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

The Design Operations Manage – Brand Experience and Activation is responsible for leading the execution and amplification of brand campaigns across all consumer touch points, ensuring creative excellence, consistency and impact throughout the consumer journey. This role reports into Category Design Manager, ensuring that all assets are accurately adapted, flawlessly executed, and efficiently deployed across all omnichannel consumer touchpoints. This role requires strong creative expertise and in-depth knowledge of execution and production.

One must have a strong creative stewardship, creative excellence and ability to amplify creative ideas.

• Executional Excellence:
  Direct creative execution agency and deliver and manage creative execution for project launch across category. Be the steward of brand equity and ensure each project is meeting its aligned objectives and elevating the brand expression. Build knowledge of consumer and retailer to lead creative idea and execution. Prioritize workload based on business priority and urgency. Final approval on creative quality and brand consistency across touchpoints.
• Workflow, Process & Quality Management:
  Communicate and lead creative direction to agency partner. Review and optimize creative executions. Identify execution efficiencies and define standards/templates and ensure agencies adopt them. Maintain high standards of creative and quality control for brand and creative across touchpoints. Work closely with Shopper Marketing, Brand Activation, Sales, and eCommerce teams to activate and orchestrate final assets. Not responsible for print production specs (creating dieline) and prepress sign-off, day-to-day vendor quoting or PO management, production timelines.
• Agency & Vendor Governance:
  Lead agency governance (creative + production), including briefing excellence, ways of working, capability fit, and performance scorecards. Establish a test/learn and optimization cadence; translate performance signals into clear creative recommendations. Partner with Content Factory and share the true creative for amplification content.
• Leadership Expectations:
  Lead through operational discipline, precision, and detail orientation. Foster strong collaboration with internal teams and external studio partners. Champion a culture of executional excellence and continuous improvement. Serve as the organization’s guardian of quality, ensuring assets meet brand standards and market requirements.
• Success Measures:
  Brand consistency scorecard across channels. Reduction in creative rework due to unclear direction. Agency performance scorecards and governance cadence improvement.

• 7 + years in design operations, omnichannel asset delivery for CPG/FMCG environment.
• Proven creative background with strong production and operational excellence across all touchpoints – Retail, Digital, Video, & Social.
• BS in art or design degree required.
• Deep understanding of G2M strategy across ALL Channels: full knowledge in Customer, and Shopper and their priorities.
• Strong attention to detail.
• Have knowledge of creative workflow from concept to execution and able to leverage AI and digital tools to accelerate and drive efficiency in execution.
• Ability to influence without authority. Do not…