Assistant General Manager

Overview

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll lead a store team to develop sales specialists, drive sales targets, and manage financials and store merchandising. You’ll create an outstanding in-store experience that communicates the value of our wireless products and services and helps customers choose Victra solutions.

• Lead your team by resolving customer issues and assisting with customer transactions.
• Take direction from the store leader on day-to-day operations.
• Set and share daily, weekly, and monthly goals with the sales team.
• Provide training and mentoring to deliver an outstanding customer experience by managing customer flow and store traffic.
• Identify selling-skill gaps and build/deploy development plans to meet and exceed sales metrics and quota.
• Run store operations—analyze staffing needs, report financial and sales data, handle cash, ensure compliance, and coordinate with Facilities/Network/IT for store uptime and functionality.
• Monitor inventory, restock shelves, maintain device security, and manage store cleanliness.
• Lead store merchandising and planogram compliance with company expectations.
• Complete store opening and closing activities.
• Collaborate to attain store targets on a daily, weekly, and monthly basis.

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Frequent Contests
• Career Advancement Opportunities
• A comprehensive benefits list is available; benefits are subject to plan terms.

You thrive in a sales environment and enjoy developing and motivating a team. You set high goals and know how to motivate others to achieve them. You are open to new ideas, relate well to diverse people, and focus on helping others perform at their best.

• Background in customer service within retail, restaurant, or wireless industry preferred
• 1-2 years of experience in a Customer Service or leadership role
• Management experience in a commissions-based sales environment
• Proven track record of achieving challenging team and individual sales goals
• Ability to manage multiple priorities in a multifaceted environment
• Set goals, evaluated performance, and developed a high-performing team
• Basic interview skills and enhanced staffing knowledge
• High school diploma or GED
• One or more years of customer service, preferably in retail or sales
• Willingness to work evenings, weekends, holidays, peak periods
• At least 18 years of age
• Legally authorized to work in the United States

• Ability to lift up to ten pounds
• Ability to stand for long periods

All Assistant General Managers must complete a 4-day New Hire University (NHU) training within 2 weeks of start date. Dual General Managers must complete a 3-day General Manager University (SMU) within 30 days of NHU. Additional online and computer-based training will be required throughout employment.

Applicants may be required to complete a pre-hire assessment. If selected to move forward, a recruiter or hiring manager will contact you with more information. We are an equal opportunity employer and celebrate our employees’ differences regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.