Returns Processing Associate

Now Hiring:

Returns Processing Associate

The Returns processing associate will manage and process customer returns from the online operation.

• Unload pallets and unpack product returns
• Receive, inspect, and process incoming product returns from customers to determine the condition and notate any damaged or missing parts
• Verify that the returned merchandise matches the quantity and the product shipped (model and serial)
• Photograph evidence of faulty returns according to claim requirements
• Returns products on racks, shelves, or in designated areas by product category

• High school diploma or equivalent
• Previous experience in ecommerce returns processing or a similar role is preferred.
• Keen attention to detail with an ability to distinguish between minor variations in colors, styles, and product codes etc.
• Strong organizational skills with attention to detail and accuracy.
• Excellent communication skills, both written and verbal.
• Ability to work collaboratively in a team environment.
• Familiarity with inventory management systems and ecommerce platforms is a plus.
• Problem-solving skills and the ability to handle challenging situations with a customer-focused approach.
• Must have reliable transportation
• Must be willing to operate hand trucks, pallet jacks, and ability to lift and move boxes up to 70 lbs.
• Extended periods of standing and walking may be required.
• Able to perform physical tasks that include standing, lifting, pushing, pulling, bending and kneeling.