Operations Expert

Overview

PHOENIX Retail, LLC is a retail platform that operates the Express and Bonobos brands worldwide. Express provides a multichannel apparel experience rooted in modern, confident, and effortless style. Bonobos offers menswear known for exceptional fit and a personalized, innovative retail model. Customers experience the brands in over 400 Express retail and outlet stores, 50 Bonobos guide shops, and online at and .

Express is seeking a Retail Operations Expert to join our team. The Operations Expert will assist in providing a great in-store shopping experience for our retail customers by leading the merchandise flow processes confirming the product is available and sized.

• Providing coaching and training for stockroom associates as needed.
• Process shipping and receiving orders according to Express time and efficiency standards.
• Replenish product as needed.
• Process freight and sensor product.
• Maintain a clean and organized stock room to ensure safe and efficient merchandise processing from stock room to floor.
• Coordinate product pricing and markdowns.
• Provide check‑out support to customers as needed.
• Process fulfillment transactions quickly and accurately to ensure customer satisfaction.
• Share information on product, promotions, and loyalty programs.
• Assist Sales Associates during onboarding and training.
• Assist with product launches changes according to company SOP.
• Assist customers as needed on the sales floor with locating product and/or online orders.
• Deliver on all aspects of the customer experience model.
• Other essential functions may occur as directed by your supervisor.

• Education:
  
  High School or Equivalent.
• Years of
  
  Experience:
  
  0–2 relevant job experience – minimum 6 months.
• Meets defined availability criteria, including nights, weekends and non‑business hours.
• Proficient in use of technology (iPad, registers).

• Demonstrates strong customer service skills.
• Strong verbal and written communication skills specifically with customers, sales leadership team and associates.
• Demonstrated collaborative skills and ability to work well within a team.
• Ability to multitask and handle multiple customers and/or processes at once.

PHOENIX offers a range of benefits to help protect full‑time associates’ health and long‑term financial security including:

• Medical, pharmacy, dental and vision coverage.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.

For part‑time associates, PHOENIX partners with LIG Solutions to help obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life insurance and more. Part‑time associates may also be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with company match, an Express merchandise discount, the Learn & Earn incentive program, and voluntary benefits through You Decide.

Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.

$16.49 – $24.05 per hour

Applicants must be currently authorized to work full‑time in the United States. PHOENIX does not sponsor applicants for work visas. PHOENIX is an equal‑opportunity employer and does not discriminate in recruiting, hiring or any other terms and conditions of employment based on any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities.

If you need an accommodation to search and apply for a job position due to a disability, please call 1‑800‑964‑9793 and say ‘Associate Relations’ or email A and let us know the nature of your request and your contact information.

PHOENIX does not accept unsolicited resumes or calls from third‑party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third‑parties for hires made.