Key Lead - Menlo Park Mall, Abercrombie & Fitch

Job Description

The Key Lead is responsible for ensuring all customers receive a quality in‑store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates to ensure store operations run effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

• Perform opening and closing routines.
• Operate register/point‑of‑sale systems.
• Fulfill omni‑channel orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision‑making.
• Protect store assets and perform inventory control.
• Represent the brand and exemplify company culture and values.

• Schedule will vary weekly, but you should expect to work at least 12‑16 hours per week.
• Required availability on Saturdays and Sundays as well as certain holidays.
• During peak time frames, hours will increase to support the needs of the business.

• High school diploma / GED preferred or equivalent.
• One year of retail experience preferred.
• Retail supervisory / management experience not required; experience leading groups or teams preferred.
• Strong customer focus.
• Exceptional interpersonal skills.
• Strong communication skills.
• Knowledge of current fashion trends.
• Energetic, outgoing, and assertive.
• Initiative and confidence.
• Adaptability and flexibility.
• Ability to balance multiple tasks while being detail‑oriented.
• Applied learning and proactive thinking.
• Strong work ethic.

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our company’s culture and values. We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:

• Quarterly sales incentive bonus.
• Merchandise discount.
• Opportunities for career advancement.
• Opportunity to become a brand affiliate.
• Training and development.
• A global team of people who celebrate you for being you.

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennia ls with assortments curated for their specific lifestyle needs. We operate a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are.

A&F operates stores under these brands across North America, Europe, Asia, and the Middle East, as well as the e‑commerce sites , , and

Learn more about A&F Co. by visiting our corporate website here.

The starting rate for this position is $18.60 per hour. The recruiting pay range for this position is $18.60 – $18.60 per hour. The starting rate and range may be modified in the future.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.