Asset Protection Officer, Menlo Park

Be part of an amazing story. Macy's is more than just a store. We're a story that has captured the hearts and minds of America for more than 160 years. A story about innovations and traditions, inspiring stores, irresistible products, the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We have been part of memorable moments and milestones for countless customers and colleagues.

Those stories make this a special place to work.

As an Asset Protection Officer (APO), you are the first point of contact for our customers and play a vital role in delivering a safe and welcoming environment. Stationed at key entry points or high-shortage areas, your visible presence deters theft, minimizes risk, and reinforces our commitment to hospitality and customer care. You serve as both protector and brand ambassador—maintaining situational awareness, responding calmly to incidents, and partnering with store teams for a secure, service‑driven shopping experience.

This entry‑level role is about presence with purpose: you are a visual deterrent, a safety supporter, an emergency responder, and a warm welcome to customers, creating an atmosphere where people feel comfortable, confident, and cared for.

• Begin each day energized, ready to make an impact—wearing their name badge with pride and greeting teammates with a warm hello.
• Review updates and department information before starting to stay fully informed and engage with confidence.
• Focus on the customer by offering a warm welcome, making eye contact, and creating a friendly experience on the floor.
• Support one another with honesty, care, and collaboration, improving customer and community service.
• Pursue excellence daily, taking pride in work, achieving sales goals, and learning from each other to deliver individual and store results.

Full‑time colleagues are typically scheduled to work 30 or more hours per week, while part‑time colleagues are scheduled 12–24 hours per week. All schedules include weekend shifts. Hours depend on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility can be found in the company hours guide.

• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and understand employment policies and safety rules or procedures in English.
• Serve as a visible, reassuring presence at high‑traffic entrances and high‑shortage areas to deter theft and identify suspicious behavior.
• Assist in the apprehension of shoplifters under the direction of Asset Protection Leaders, Captains, or Detectives.
• Accurately document incidents—including theft, accidents, and audit findings—through detailed and timely reporting.
• Conduct operational audits and complete assigned Asset Protection tasks as directed.
• Partner closely with store teams to promote a safe environment and support a culture of excellent customer service.
• Ensure full compliance with company policies and legal standards regarding apprehensions, searches, and evidence handling.
• Provide testimony in criminal and civil legal proceedings as needed.
• Respond to medical situations and facilitate basic first aid for customers and colleagues.
• Handle proprietary, sensitive, and confidential information with the highest level of discretion and integrity.
• Be comfortable with technology and two‑way communication devices.
• Exhibit excellent interpersonal skills with colleagues at all levels and across departments.

• This position requires talking, lifting, constant moving, standing, and reaching with arms and hands.
• Stand for at least two consecutive hours and lift at least 30 lbs; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Require close, color, depth, and focus vision.
• Frequent use of computers and other technology, including handheld equipment, a cash register, and the ability to process register transactions.