Retail Sales Associate Part Time

Job Summary

Responsible for executing Acquisition 365, renewing, upgrading, and cross‑selling BJ’s Loyalty Programs. Also responsible for merchandise returns, exchanges, pick‑ups, and general customer service inquiries. Provides excellent and efficient member service.

• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business‑established benchmarks and results.
• Exhibits clear understanding of all BJ’s Membership options, including Co‑Brand credit card.
• Delivers superior customer service to members by serving as a first‑line point of contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look‑up, and pick‑ups.
• Follows tax‑exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax‑exempt/resale status.
• Resolves member concerns in a courteous and timely manner.
• Escalates issues to PIC and MOD when necessary.
• Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Prior front‑line/customer service or previous sales experience preferred. Results driven with proven success in goal achievement. Basic math skills preferred. Computer proficiency preferred.

• Weekly Pay – get paid every week.
• Free BJ’s Memberships – complimentary The Club Card Membership plus a free Supplemental Membership for someone in your household (eligibility varies by position).
• Generous Paid Time Off – vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits – three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options.
• 401(k) Retirement Savings Plan – company match (available to team members 18 and older).
• Employee Stock Purchase Plan – after‑tax payroll deductions used to purchase shares of BJ’s common stock at a 15% discount.

Most of the time is spent in a stationary position on hard surfaces. Activities may require bending, reaching, stooping, and occasional lifting of up to 30 pounds, with heavier loads possible with assistance. The position is located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises. Occasional contact with cleaning agents may occur.

In accordance with the Pay Transparency requirements, the compensation range for this position is $17.50 – $21.44 per hour, varying based on location, education, experience, and qualifications.