Account Manager

City Wide Facility Solutions in New Brunswick is excited to welcome a passionate Account Manager, also known as a Facilities Solutions Manager (FSM), ready to drive business growth and elevate their career in a dynamic, fast‑moving environment. We offer a competitive base salary, an attractive commission plan, and a comprehensive benefits package designed to reward the perfect fit for this role.

At City Wide Facility Solutions, we’re proud to be a trailblazer in the building maintenance industry with over 115 locations across the nation. As a dynamic sales and management company, we offer a comprehensive, single‑source solution for all your building maintenance needs—inside and out. Our success is driven by our unwavering commitment to our core values: exceptional customer service, continuous growth, a proactive mindset, and relentless hustle.

We’re seeking dedicated individuals who aspire to build a career, not just find a job, and we’re passionate about nurturing talent from within. Join our high‑energy team in a collaborative, inclusive, and fun atmosphere where outstanding performance is truly celebrated.

• Client Relationship Management:
  Cultivate and expand client relationships, ensuring high retention rates and exploring opportunities for service diversification and expansion
• Operational Excellence:
  Oversee the delivery of services across all client sites, maintaining the highest standards of quality and compliance, and manage contractor relationships including hiring, negotiation, and performance assessments
• Strategic Problem Solving:
  Address and resolve client concerns, coordinate site visits, and develop strategic solutions to enhance client satisfaction and operational efficiency
• Technology and Reporting:
  Utilize City Wide's CRM to manage client interactions, service schedules, and performance reporting, ensuring all data is leveraged to improve service delivery

• Proven background in account management, sales, or a similar field within the service industry
• Strong leadership skills with experience in managing diverse teams
• Excellent problem‑solving, organizational, and communication skills
• Technologically adept with experience in CRM systems preferred
• Motivated by a fast‑paced, results‑driven environment

• Base Salary:
  Starting at $65,000, with exciting opportunities to earn between $90,000 and $110,000 in your first year, and soaring to $110,000–$130,000 in your second year!
• Additional Benefits:
  Enjoy a robust benefits package featuring health insurance, generous paid time off, and an attractive bonus program designed to reward your hard work

• Client Retention:
  Aim to maintain a client retention rate of 96–98%. High retention rates reflect superior service and client satisfaction
• Revenue Growth:
  Generate extra service (ES) sales, with specific targets set based on your defined territory
• Quality Assurance:
  Conduct and report on detailed quality control inspections to ensure all services meet our high standards
• Operational Excellence:
  Manage service delivery effectively, ensuring compliance with client and company standards
• Team Management:
  Lead and develop your team, ensuring high performance and adherence to company protocols

• 3–5 plus year's sales and management experience in building maintenance, facility management, or equivalent experience
• High School diploma required; bachelor's degree highly desirable
• Highly detail oriented and excellent follow‑through on commitments
• Positive and outgoing personality; great at building relationships
• Excellent verbal and strong written communication skills
• Proficient in Microsoft Office and knowledge of CRM database
• Must have reliable transportation

• Competitive base salary of $65,000
• Unlimited commission potential, with first‑year earnings exceeding $110,000
• Enjoy a protected territory to help you thrive
• Access to an expense and entertainment budget
• Mileage reimbursement to cover your travel costs
• Guidance and mentorship from our experienced company leaders
• Provided company laptop to support your work
• Generous paid time off, plus 7 additional paid holidays
• Secure your future with our 401(k) plan
• Comprehensive Health, Dental, and Vision insurance coverage