Microsoft Account Manager - Public Sector

Job Summary

The Microsoft Inside Account Manager is the primary point of contact for customer interactions, facilitating communication between Outside Sales, customers, and SHI’s internal departments. The role involves creating pricing quotes, managing large customer deals, providing order updates, and delivering excellent customer service and support. Strong communication, problem‑solving, and organizational skills are essential for maintaining strong customer relationships and supporting sales initiatives.

This position reports to the SHI Somerset, NJ office on a hybrid schedule as determined by management.

• Serve as the primary contact for customer interactions.
• Act as liaison between Outside Sales, customers, and internal departments.
• Provide excellent customer service and support to both customers and the outside sales team.
• Create pricing quotes for IT requirements, including hardware, software, renewals, and services.
• Engage in large customer deals, manage deal registration, and track progress using the CRM tool.
• Provide sourcing, product quotes, pricing, and information to the outside sales team.
• Enter purchase orders and provide order status updates to Outside Sales and customers.
• Participate actively in team meetings with managers for updates and changes.
• Set up conference calls between Outside Sales, customers, vendors, and internal teams.
• Proactively resolve issues related to product returns, invoicing questions, and customer concerns.

• Communication: can communicate simple ideas and information clearly.
• Follow‑Up: demonstrates a willingness to follow up on tasks when reminded.
• Time Management: understands the importance of managing time to meet deadlines.
• Detail‑Oriented: follows instructions and completes tasks as assigned.
• Organization: maintains a clean and organized workspace and follows organizational systems when assigned.
• Problem‑Solving: willingly addresses and resolves problems when they arise.
• Critical Thinking: identifies strengths and weaknesses of an argument.
• Adaptability: accepts feedback and adjusts to new tasks or changes.
• Teamwork: values teamwork and contributes effectively to team efforts.

• Ability to grow existing customer relationships – Basic
• Ability to learn new concepts and processes quickly – Basic
• Proficiency in account management – Basic
• Ability to excel in a team selling environment – Basic
• Proficiency in stakeholder management – Basic
• Completed Bachelor’s Degree with a 3.0 cumulative GPA, or experience in a customer service role in a corporate or office setting (preferred).

The base salary range for this position is $45,000 – $65,000. The estimated on‑target earnings (OTE), which includes a base salary and bonus, are $55,000 – $85,000. Compensation is based on job‑related knowledge, skills, experience, and market location.

Benefits may include medical, vision, dental, 401(k), and flexible spending accounts.

SHI International Corp. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.