More jobs:
Automotive BDC Appointment Coordinator
Job in
Edison, Middlesex County, New Jersey, 08818, USA
Listed on 2026-07-21
Listing for:
OPEN ROAD AUTO GROUP
Full Time
position Listed on 2026-07-21
Job specializations:
-
Sales
Inside Sales, CRM System, Customer Success Mgr./ CSM -
Customer Service/HelpDesk
CRM System, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Automotive BDC Appointment Coordinator
Automotive BDC Appointment Coordinator | Customer Service | Dealership Careers | Hiring Now
Drive Customer Connections. Build Relationships. Grow Your Career.Open Road Automotive Group is seeking an enthusiastic and customer-focused Automotive BDC Appointment Coordinator to join our growing Business Development Center (BDC). If you enjoy helping people, communicating by phone, text, email, and chat, and thrive in a fast‑paced environment, this is an excellent opportunity to build a rewarding career in the automotive industry.
As a BDC Appointment Coordinator
, you will be the first point of contact for prospective and existing customers, helping schedule appointments, answer inquiries, and create an exceptional customer experience that drives dealership success.
- Respond promptly to inbound sales and service leads via phone, email, text, and online chat.
- Schedule and confirm sales and service appointments.
- Follow up with customers regarding missed appointments, unsold opportunities, and service reminders.
- Build rapport and provide exceptional customer service with every interaction.
- Accurately document all customer communications in the dealership CRM.
- Coordinate with the sales and service teams to ensure a seamless customer experience.
- Meet daily, weekly, and monthly appointment and performance goals.
- Maintain a positive, professional, and customer‑first attitude.
- Previous BDC, call center, customer service, hospitality, or automotive experience is a plus but not required.
- Outstanding communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Comfortable using computers, CRM software, and Microsoft Office.
- Positive attitude with a desire to learn and succeed.
- Ability to work evenings and Saturdays as scheduled.
- Competitive hourly pay plus performance bonuses
- Comprehensive medical, dental, and vision benefits
- Paid vacation and holidays
401(k) with company match - Paid training and ongoing career development
- Employee vehicle purchase program
- Opportunities for advancement within one of the region's leading automotive groups
- Professional, supportive, and team‑oriented work environment
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