Business Relationship Manager

Business Relationship Manager- MFG in Edison, NJ

Job Description

About the Job

Job Summary & Objectives:

• Relationship Management:
Build and maintain multi-threaded relationships, from senior management to C-suite, to understand client needs.

• Revenue Growth:
Drive account expansion by identifying upsell/cross-sell opportunities, responding to RFPs, and negotiating contracts.

• Delivery Excellence:
Collaborate with internal delivery teams to assure high-quality project delivery, manage risks, and ensure client satisfaction.

• Strategic Planning:
Develop long-term account strategies and roadmaps, leading QBRs (Quarterly Business Reviews) and EBRs (Executive Business Reviews).

Key

Duties and Responsibilities:

• P&L Ownership:
Take accountability for the financial health (profitability and revenue targets) of the assigned account portfolio.

• Client Advocacy:
Represent the client's voice internally, ensuring their requirements and feedback are acted upon.

• Solutioning & Consulting:
Partner with technical teams to translate business problems into scalable, actionable engineering or consulting solutions.

• Risk Mitigation:
Proactively address client issues or delivery roadblocks, acting as the primary point of escalation.

Qualifications:

•

Experience:

13+ years of progressive experience in IT services account management, technical consulting, or enterprise sales.

• Industry Knowledge:
Strong understanding of IT service offerings (e.g., Cloud, Digital Solutions, Application Development, Data Analytics).

• Executive Presence:
Proven experience engaging C-suite executives and senior stakeholders.

• Analytical

Skills:

Ability to analyze account performance metrics, create forecasts, and manage seven-figure portfolios.

• Communication:
Exceptional negotiation, presentation, and relationship-building skills.