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ServiceNow Director
Job in
Edison, Middlesex County, New Jersey, 08818, USA
Listed on 2026-09-25
Listing for:
Gazelle Global
Full Time
position Listed on 2026-09-25
Job specializations:
-
Sales
Account Manager, Client Relationship Management
Job Description & How to Apply Below
We're partnering with a global technology and consulting organization seeking an experienced Service Now Director to lead strategic client relationships, Service Now growth and delivery across enterprise accounts in Edison, NJ
.
This is an opportunity to join a senior leadership team focused on Service Now transformation, account growth, business development and delivery oversight
, while helping strengthen and grow the wider Service Now practice.
- Build and maintain long-term relationships with senior client stakeholders, including CXOs
- Act as a strategic advisor on Service Now solutions, adoption and transformation
- Develop strategic client roadmaps and account plans aligned with business objectives
- Drive revenue, profitability and account growth across assigned accounts
- Identify and pursue new business opportunities
, including RFPs, RFIs and proposals - Develop client engagement strategies to increase Service Now adoption and platform utilisation
- Partner with sales, marketing and delivery teams to ensure a seamless client experience
- Oversee service delivery, account governance, KPIs and client satisfaction
- Identify account growth opportunities and develop appropriate talent and capability strategies
- Govern MSP accounts with a focus on Service Now licensing, feature upgrades and platform adoption
- Collaborate with Service Now account executives and internal teams to identify and pursue growth opportunities
- Lead, mentor and develop Service Now teams, including hiring, training and competency development
- Contribute to Service Now offerings, innovation and go-to-market initiatives
- Support industry events, thought leadership and market engagement to strengthen Service Now positioning
- 12+ years of client-facing, account leadership or delivery management experience
- 7+ years of Service Now experience
- Strong experience across Service Now modules including ITSM, ITOM, HRSD, CSM, S2P or Sec Ops
- Proven experience in business development, account growth and revenue generation
- Strong C-level and executive stakeholder management experience
- Experience working within a global service delivery model
- Strong background in pre-sales, solution advisory, proposals, RFPs and RFIs
- Experience developing and executing GTM and account growth strategies
- Strong financial acumen, including budget and commercial management
- Excellent communication, negotiation and stakeholder management skills
- Proven ability to lead, motivate and develop high-performing teams
- Strong understanding of the Service Now market, industry trends and enterprise transformation
- Ability to navigate ambiguity, solve complex problems and take ownership
- Industry experience and strong market connections are a plus
- Annual incentive bonus
- Medical, dental, and vision coverage
- 401(k) and financial wellness programs
- Paid time off and holidays
- Training and certification reimbursement
- Parental leave and additional employee benefits
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