Field Appliance Repair Technician

Field Appliance Repair Technician

Spectra
360 is seeking a qualified Field Appliance Repair Technician on behalf of our client, an established company specializing in major appliances for residential and commercial markets. This position is based out of the client's Edison, New Jersey location and requires travel to customer sites to diagnose and repair appliances.

The Field Appliance Repair Technician will perform on-site appliance repairs and provide high-quality technical support to residential and commercial customers. The ideal candidate will be skilled in diagnosing equipment issues, troubleshooting problems, completing repairs, and communicating clear, customer-friendly solutions in a professional and efficient manner.

• Diagnose, troubleshoot, and repair residential and commercial appliances in the field.
• Use knowledge of appliance components and parts to identify issues and complete repairs efficiently.
• Disassemble merchandise and appliances to recover usable parts when necessary.
• Communicate with management regarding malfunctioning equipment, required repairs, and service status.
• Research technical issues, isolate contributing factors, and apply technical expertise to determine appropriate solutions.
• Follow established standard operating procedures, safety guidelines, and internal processes.
• Maintain current knowledge of products, appliance models, replacement parts, technical updates, and industry changes.
• Provide hands-on repair assistance for in-house projects as needed.
• Maintain professional communication with customers throughout the service and repair process.
• Complete additional duties and projects as assigned.

• Technical diploma or associate degree in electronics, appliance repair, or a related field preferred.
• At least one year of technical experience, preferably in appliance repair.
• Working knowledge of residential or commercial appliance components and repair procedures.
• Valid driver's license with a clean driving record.
• Strong verbal and written communication skills.
• Demonstrated technical support and customer service abilities.
• Strong organizational and time-management skills.
• Excellent attention to detail and the ability to manage multiple assignments.
• Sound judgment, troubleshooting, and decision-making abilities.
• Positive attitude, adaptability, and a team-oriented approach.
• Ability to work independently while traveling to customer locations.

• Appliance repair or closely related technical experience:
  At least 1 year

• Medical and dental insurance with an employee contribution
• Company-paid vision and life insurance
• Transit and Section 125 medical plans
• 401(k) plan with company match
• Paid vacation and sick time

Spectra
360 is an equal opportunity employer. Qualified candidates will be considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.