Customer Service Coordinator

Overview

Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations in 47 countries and 314 cities worldwide.

Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of air, land, sea, and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock.

NEU also offers related services such as warehousing, distribution, and customs brokerage and clearance. NEU operates at 55 locations in 27 states, employing approximately 1,300 people.

Min $22.00 Hourly

Max $25.00 Hourly

This salary range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience, training, operational and business needs, and other considerations permitted by law. At NEU, it is not typical for an individual to be hired at or near the top of the range for the role.

• Warehouse Receipt
• Warehouse In (Receiving)
• Warehouse Out (Shipping)
• Delivery Order dispatch
• Picking Order dispatch

Performance

• Receiving & Shipping operation:
  Monthly Average 350 Shipments
• Picking Order dispatch:
  Monthly Average 350 Orders

Supporting of Ocean Consoli (CFS operation)

Operational Duties include Management & Development of Warehouse business

Following up customers and/or NX branches

Supporting to achieve department revenue/profit budget goals

• Strong teamwork skills and inclination
• Good communications skill – listening, providing, and receiving feedback
• Process improvement
• Patience – ability to deal with complex processes that may involve multiple levels of approval
• High school diploma or equivalency certificate or significant or relevant or appropriate working experience. Some college desirable.
• Strong quantitative and analytical skills
• Strong computer and analytical skills – PowerPoint, Word, and Excel

Will work with all levels in the organization as well as Customers.

(With or without accommodations) This position is predominantly sedentary office work, which involves sitting, typing, filing, and conversing on the phone.

• Medical, Dental, and Vision beginning the 1 st of the month after 30 days.
• 401k with a company match
• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
• Generous Vacation and Sick time.

Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.