Transportation Coordinator

• Location 110 Fieldcrest Ave,Floor 3,Edison, NJ, 08837,United States
• Base Pay $25.00 / Hour
• Required Degree High school
• Manage Others No

Contact information

Description

Founded in 2020 by Mayra Martinez and Anthony Perez, the mission of Legacy Empowerment Services is to empower our members to reach their goals. Every program we offer is a step toward making that mission a reality. Our work emphasizes community and inclusiveness, recognizing that true empowerment comes from belonging, skill-building and confidence. Whether it’s learning how to manage everyday routines, engaging in enriching activities, or taking part in community events, Legacy stands as a partner in growth and self-determination.

What sets us apart is that our commitment goes beyond professional expertise; we care on a deeply personal level.

Director of Member Services & Engagement

The Transportation Services Coordinator plays a critical operational support role in ensuring the efficient coordination, administration, and day-to-day functioning of Legacy Empowerment Services' transportation services. This position serves as the central point of communication for transportation-related inquiries, manages transportation scheduling and rideshare coordination, maintains accurate operational records, and supports compliance with organizational and regulatory requirements.

Working closely with the Supervisor of Transportation Services, the Transportation Services Coordinator helps ensure that members receive safe, reliable and timely transportation while supporting drivers and internal departments through effective communication, documentation and administrative coordination.

This role requires exceptional organizational skills, attention to detail, strong customer service, and the ability to manage multiple priorities in a fast-paced environment.

• Serve as the primary point of contact for the Transportation Services phone line.
• Respond to transportation requests, scheduling inquiries, cancellations, and service updates in a timely and professional manner.
• Coordinate daily transportation activities to support member appointments, community participation, and program services.
• Communicate transportation schedules and updates with members, families, staff, and transportation providers.
• Assist with same-day schedule adjustments and transportation problem-solving as needed.

• Coordinate and oversee rides utilizing transportation partners including:
• Lyft
• Uber
• Access Link / Access-A-Ride (as applicable)
• County transportation programs
• Other approved transportation vendors
• Monitor rideshare utilization and ensure services are used appropriately and cost-effective.
• Track ride requests, confirmations, cancellations, no-shows, and service issues.
• Assist in resolving transportation-related concerns with vendors and service providers.
• Maintain documentation supporting transportation expenditures and usage.

• Generate, update, and maintain transportation tracking spreadsheets and operational reports.
• Maintain accurate transportation records including:
• Driver assignments
• Mileage records
• Scheduling reports
• Monitor data accuracy and identify trends or operational concerns.
• Prepare recurring transportation reports for leadership review.
• Support data collection for KPI reporting and departmental performance metrics.

• Prepare transportation-related correspondence, forms, and documentation.
• Organize electronic transportation records and ensure documentation is maintained according to agency standards.
• Assist with meeting preparation, agendas, minutes, and follow-up items.
• Attend recurring Transportation Department meetings and provide administrative support.
• Support special transportation projects and workflow improvement initiatives.

• Assist in maintaining transportation documentation required by agency policy and applicable regulations.
• Support recordkeeping related to driver credentials, insurance documentation, and transportation compliance tracking.
• Ensure transportation documentation is…