Trio WFS Billing and Collections Specialist

It's fun to work in a company where people truly believe in what they're doing!

We're committed to bringing passion and customer focus to the business.

Founded in 2003 as American Health Staffing Alliance and becoming part of American Health Staffing Group in 2017, Trio Workforce Solutions was officially formed in 2025 to unify years of innovation and expertise under one brand. Headquartered within the AHSG family of companies, Trio has grown into a nationally recognized leader in workforce management, earning distinction from Everest Group as a 2025 Major Contender and Star Performer for its Vendor Management System and MSP capabilities.

Built on decades of experience in staffing, workforce strategy, and technology, Trio was created to deliver a smarter, more transparent, and more efficient approach to workforce management. Through the launch of proprietary solutions such as Trio VMS, the Locums module, and Trio Shifts, we have continued to evolve to meet the complex needs of healthcare organizations nationwide. Today, Trio Workforce Solutions empowers clients to centralize workforce strategy, reduce labor costs, and improve access to quality providers.

At AHSG, we believe great work starts with integrity, which means doing what’s right, owning our work, and leading with honesty in every decision. We value innovation because we’re building what’s next, and we need team members who challenge the status quo, bring forward new ideas, and help push our organization forward. And we know lasting success only happens through collaboration, where we win together by lifting up the team, building bridges across departments, and working as one to create better outcomes for our clients, candidates, and the communities we serve.

Do what’s right. Create what’s next. Win together.

Position Overview:

The Billing & Collections Specialist is responsible for supporting billing operations, collections activities, account resolution, and customer account maintenance across assigned business lines. This role operates with increased independence and ownership while ensuring billing accuracy, timely collections, and strong client support.

This position supports operational revenue cycle activities including invoice processing, collections follow-up, payment reconciliation, account research, and issue resolution. The Billing & Collections Specialist partners closely with Operations, Payroll, Accounting, and clients to resolve discrepancies, improve workflows, and maintain the integrity of billing and collections processes.

Principal Responsibilities:

Billing Operations & Invoice Management Prepare, review, and process invoices accurately and timely across assigned accounts and business lines

Validate billing information to ensure completeness, accuracy, and compliance with client and company requirements

Monitor billing workflows and resolve billing discrepancies or exceptions as needed

Maintain accurate billing documentation and supporting records across systems and processes

Collections & Account Resolution Manage assigned collections activities and follow-up efforts to support timely payment resolution

Communicate with clients regarding outstanding balances, payment discrepancies, and account questions

Research and resolve account issues impacting collections performance or invoice accuracy

Maintain detailed documentation of collection activities, account status updates, and resolution efforts

Payment Processing & Reconciliation Support payment application and reconciliation activities across assigned accounts

Assist with identifying and resolving unapplied payments, short payments, or account discrepancies

Validate account balances and support reconciliation of billing and payment records

Ensure financial records are…