Patient Navigator- Front Office Coordinator- Medical Receptionist

The Patient Navigator manages a variety of front office functions and is key to the smooth operation of a dynamic outpatient wound care center, performing general office duties to assist the staff of the WCC.

• Coordinates with Center leadership to maximize daily patient census.
• Actively participates in staff meetings to support key functions within the Center.
• Greets patients and visitors, answers and routes calls to appropriate staff.
• Maintains all patient communication needs including scheduling, rescheduling, and appointment reminders.
• Works and schedules for providers in accordance with the care continuum model.
• Obtains and verifies patient insurance information, including pre-certifications and pre-authorizations for services, and enters data in the appropriate databases.
• Collects and enters patient charges in databases.
• Verifies and reconciles charges as directed, prepares monthly patient survey data and appropriate documentation, then transmits to providers.
• Assembles new patient charts, maintains and files existing patient charts, and spot checks charts for data completeness and signatures.
• Coordinates/schedules ancillary testing with other hospital departments.
• Arranges for patient transportation as needed.
• Maintains office equipment and supplies as needed, and medical supplies as directed.
• Performs other duties as required.

High School Diploma or General Education Development (GED);
Associate’s degree preferred.

Minimum of Two (2) or more years of office administration experience, preferably in a medical setting; prior medical coding experience preferred.

• Proficient in Microsoft Office (Word, Excel, Outlook).
• Good customer, interpersonal and communication skills, both orally and in writing.
• Organization and time‑management skills.
• Ability to type 60 words per minute (wpm).
• Basic math skills.
• Attention to detail.
• Ability to maintain confidentiality.
• Ability to work in a fast‑paced environment and on multiple projects simultaneously.
• Ability to work with others in a team environment.

• Being in a stationary position for extended periods of time (4 hours or more).
• Viewing computer screen for extended periods of time (4 hours or more).
• Keying frequently on a computer for 4 hours or more.
• Reading, communicating, detecting sounds by ear, close, distance and peripheral vision.
• Lifting/moving items up to 75 pounds with equipment assistance.
• Repetitive motions; bending/stooping; writing.

Patient care environment.

The hourly rate for this position generally ranges between $17.81 and $21.90 per hour, based on qualifications and operational needs.